Assyst10- A Pragmatic Approach to Management Needs

With the social media network becoming more pervasive within enterprises and the mobile landscape witnessing an evolution, Axios Systems (News - Alert) fell in line and modified its ITSM software solution to suit customer's changing needs -the result- assyst10.

assyst10 is a customer-focused single software solution that is akin to a full-fledged content management system for it helps reduce costs, manage services and assets and offers customer support, said company officials.

“Companies are increasingly being challenged with improving IT service levels in more complex business environments – while continuing to reduce costs,” said, Markos Symeonides, executive vice president at Axios Systems, in a press release.

Not only does assyst10 help solve complex issues and ensure business continuity, but it helps users handle multiple issues at the same time, enabling them to maximize their key business applications. All this converts to customer satisfaction and increased productivity.

On the mobile front, assyst10 reportedly supports the Bring Your Own Device compliance initiatives, gains information from the ITIL process and allows agents to have a greater say. With all information made available on a single screen, response time is accelerated and customers are satisfied.

Its intuitive and graphical interface is easy to use and adopt and assyst10 templates can be configured and customized to individual preference. It currently supports more than 18 languages.

Symeonides noted that with the additional features, assyst10 was making a tremendous impact on how organizations approach ITSM and their ability to deliver the level of service expected by the business user.

As a ‘one-box’ solution, assyst delivers value faster than any other enterprise-class ITSM solution and organizations can expect to accelerate their ROI.

More than 1,000 customers have already gained tremendously by deploying assyst and expect to derive even greater value from assyst10.