Orient-Express Selects MICROS OPERA Sales, Catering Solution

Orient-Express Hotels Ltd. is a hotel and leisure company that operates luxury hotels, restaurants and cruise/train services in 23 countries. It has recently expanded its MICROS OPERA Enterprise Solution with the addition of the MICROS OPERA Sales and Catering (S&C) solution. MICROS Systems, Inc. is a major provider of information technology solutions for the hospitality and retail industries.

SmarTrend recently ranked Orient-Express as the company with the highest future earnings growth in the hotels, resorts and cruise lines industry. It will replace its legacy sales and catering systems in 37 of its hotels worldwide with MICROS OPERA S&C solution.

The solution offers full-featured catering sales management: superior customer relationship management, enhanced event management and sales force automation, allowing hotel staff to focus more on guest service rather than sales and catering management requirements.

"Having been selected as the preferred vendor last year, MICROS is very pleased that Orient-Express has now chosen to enhance its MICROS OPERA PMS with the MICROS OPERA S&C solution, consequently focusing on its global standardization and advanced system and data analytics," said Kaweh Niroomand, president of MICROS EAME.

The S&C solution also provides a comprehensive account of all business operations, in addition to powerful analytics, reporting tools and real-time booking engines. Customization is possible with flexible options and international capabilities.

"The MICROS OPERA S&C solution provides our hotels with a comprehensive integrated application suite within the MICROS OPERA Property Management System (PMS); it also significantly reduces the cost of automation," said Marco Correia, group director of IT-operations for Orient-Express Hotels Ltd. "MICROS OPERA S&C fully maps the Orient-Express internal processes and completely addresses our many requirements with properties in multiple countries."

MICROS OPERA’s other solutions have been popular as well.

The Trump International Hotel & Tower Toronto has recently selected the MICROS Enterprise Solution and the MICROS Restaurant Enterprise Solution (RES) as its primary hospitality technology system. The new Enterprise Solution includes the OPERA Property Management System (PMS), the OPERA Vacation Ownership System (OVOS) and the OPERA Customer Information System (OCIS) to manage customer data and operate the property.