Biomni Introduces New ServiceNow API for Corporate IT Customers

Biomni recently announced integration with ServiceNow, which will enhance and reinforce the ITSM solution.

The solution will now be more beneficial to businesses end-user customers.

Biomni is an expert in User-Centric Enterprise Service Catalog and Request Fulfillment solutions.

The new Application Programming Interface (API) for Biomni's independent, customer-focused service catalog will allow IT Departments to quickly and more efficiently optimize ServiceNow operations. The API also offers users a single point of contact, making viewing and requests for new IT products and services easy and more efficient.

Biomni currently provides a number of integration options to extensively implemented ITSM suites, as well as to a wide range of Cloud/Virtualization vendors, Systems Management (News - Alert) resources and Financial/Human Resources systems.

“To achieve Self-Service success, IT Departments must deliver a rich, intuitive online experience,” said Roy Illsley, principal analyst, Ovum (News - Alert). “Now is the time to challenge current IT thinking and propose new and different ways of doing business.”

IT Departments will now benefit from improved flexibility and speed in providing business value, further enhanced with a rich and intuitive IT service catalog experience for users via Biomni's library of APIs. End-users will also be able to better understand and match IT services with their specific job role requirements.  

“Corporate IT customers are savvy consumers and expect an environment that can be easily understood when ordering software, hardware, and services,” said Angus Gregory, Chief CEO at Biomni. “There are many benefits for adopting a specialized Service Catalog from increasing self-service to defining and controlling what is offered. Service Desk tools are predominantly designed for an IT audience; the language used and the level of information and functions offered are not consumer-friendly.”

Biomni solutions have been designed to deliver more than just improved management and planning of tasks, as they effectively enhance the end-user's experience irrespective of the back office IT system. By providing a service-oriented approach, the company provides organizations with a dedicated, robust and affordable, yet easily configurable Front Office solution for IT services.

Biomni other APIs are also used for ITSM suite solutions such as BMC, HP, CA, ServiceNow and Symantec – for Cloud/Virtualizations, which inlcude  VMware, Citrix, CloudStack, Amazon Web Services, Rackspace, Microsoft (News - Alert) 365 and IBM SmartCloud – for Systems Management such as Symantec ITMS7.1, Microsoft SCCM, Qwest Software and for Financial/HR in SAP, Oracle and PeopleSoft.