Oracle Announces TM Forum Frameworx Solution Certification

Oracle announced the TM Forum (News - Alert) Frameworx Solution Certification in a press release today, and is now the only vendor with solutions to meet the Frameworx standards till dates. The Oracle (News - Alert) Communications Unified Customer Relationship Management (CRM) and Billing and Revenue Management (BRM) Solution now meets the Frameworx standards.

The Frameworx suite of standards includes the following:

Business Process Framework (eTOM)

Information Framework (SID)

Align with TM Forum terminology

Companies that adopt Frameworx-certified products and solutions are subject to certain benefits and are capable of pinpointing process inefficiencies, decreasing the risks and costs associated with application implementations and procuring goods and services with self-assurance.

"Oracle's pioneering and continuing involvement in the Frameworx Conformance Certification program reflects the company's commitment to Frameworx standards and interoperability, a commitment now required by leading service providers," said George Greenlee, senior vice president, product management at TM Forum.

"Oracle Communications Unified CRM and BRM Solution's compliance with Frameworx standards was instrumental in facilitating Hughes (News - Alert) Telematics' (HTI) evaluation and deployment of the solution,” said David Cook, IT director, Hughes Telematics, Inc.

“In addition, its compliance with the Business Process Framework (eTOM) helped better align HTI, Oracle and our systems integrator, which enabled us to complete the discovery phase in less than two months.”

The certification valuation charted 57 TM Forum Business Process Framework processes to Oracle Communications Unified CRM and BRM Solution. The processes covered satisfaction, guarantee and billing functions within the operations enterprise domains.

Said Liam Maxwell, vice president of products at Oracle Communications, "Given the vast array of business and operational support systems available in the marketplace, standardizing the language by which products are evaluated helps CSPs more easily compare vendors' offerings, make better informed purchase decisions and accelerate discovery, integration and implementation."