SysAid Launches Version 8.5 of SysAid IT

SysAidTechnologies, a Tel-Aviv Israel-based provider of IT Service Management (ITSM) and Customer Support Service (CSS (News - Alert)) software, has just announced version 8.5 of its help desk software.

“We designed this release to meet the comprehensive requirements of today's IT admins and end users, as well as with the goal of providing them with the ultimate IT experience tailored to today's mobile world," Israel Lifshitz, founder and CEO of SysAid (News - Alert) Technologies said in a statement. "We are very happy to introduce 8.5 and look forward to continuing to provide our customers with the industry's most advanced solutions."

According to SysAid, the company is aiming to improve the experience for both end users and IT administrators in mobility, functionality, user satisfaction and improvements in the user interface.

SysAid’s mobile apps have been upgraded, including iPhone, BlackBerry, Android, and Windows Phone (News - Alert) 7.

One of version 8.5’s new features is called “My Desktop,” which lets users access their desktops from anywhere, including over mobile devices. It works over any HTML5-compliant device and supports full audit capabilities, while allowing administrators to manage permissions.

The Password Services feature has also been upgraded. It now supports interactive log-on architecture, allowing end-users to manage their password settings without having to involve the IT department. Organizations like the National Institutes of Mental Health (NIMH) have chosen previous versions of SysAid mainly for its passwordreset abilities.

The new Event Manager allows administrators to view every event on every device within the organization and includes predefined settings as well.

SysAid said the new version gives administrators “a complete 360 degree birds-eye view” of all their organization’s desktops, servers, and other assets, complete with a detailed record of downtime for each device.

The Incident Management Priority Matrix also shows the priority of help desk requests and the system can collect logs using one click. The package is also compatible with ITIL best practices. If administrators need help, they can contact the SysAidTechnologies Facebook (News - Alert) page.