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February 14, 2012

Cognizant Selected by Future Group

Future Group, India's largest multi-format retail group, has selected Cognizant (News - Alert) to provide end-to-end IT infrastructure services. Cognizant will implement an Enterprise Management Platform to improve operational agility and drive business transformation to help Future Group proactively monitor, manage, and report business service performance.

To develop and deploy next-generation IT solutions to provide best-in-class consumer experience in stores, and also to co-innovate around the future of the store, leveraging mobile and kiosk technologies, Cognizant will set up a Point-of-Sale lab along with Future Group, the company stated in a press release.

“We are delighted at the opportunity to enable Future Group to meet the everyday needs of over 220 million customers in India more effectively, and drive innovation and thought leadership in the Indian retail industry," said R. Chandrasekaran, group chief executive for technology and operations at Cognizant. "We are committed to helping Future Group unlock operational agility and scalability by aligning technology investments with business priorities, realize a strong process-driven delivery organization, and drive growth, profitability, and scalability.”

Cognizant will support more than 1,000 Future Group stores including marquee names such as Pantaloons, Big Bazaar, Food Bazaar, Central, Home Town, and eZone across 85 towns and cities in India. Cognizant will also deliver the mission-critical, last-mile IT infrastructure services support to Future Group's ever growing network of stores, warehouses, offices, and data centers, as well as providing service desk support, data center management, and network services support.

Recently, the company expanded its North American delivery center footprint to accommodate rapid growth. Cognizant recently crossed the 100,000 employee mark and continues to hire talent aggressively within North America as well as Europe, Asia, South America and Australia. The company’s new delivery center in Phoenix will accommodate over 1,000 employees, replacing its existing 500-person facility. From the new facility, the company will provide a full range of services.


Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Amanda Ciccatelli
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