Capgemini Wins Pegasystems' Partner Excellence Award

Pegasystems (News - Alert), a provider of business process management and customer relationship management solutions, has recently recognized Capgemini's (News - Alert) Financial Services Global Business Unit with the Partner Excellence Award for customer centricity.

The Partner Excellence Awards recognize Pegasystems’ partner organizations that drive customer success by delivering solutions that increase customers’ agility and competitive edge.

Officials said that Pegasystems selected Capgemini for the award because of its work in helping organizations identify cost-effective ways to improve their overall customer experience through comprehensive technology implementations and support services.

Capgemini, with more than 115,000 people in 40 countries, is one of the world's foremost providers of consulting, technology and outsourcing services. Its Financial Services Global Business Unit brings deep industry experience, innovative service offerings and next generation global delivery to serve the financial services industry.

“This award recognizes the collaborative efforts between Pegasystems and Capgemini to support the implementation of a customer service center solution that brings together a deep understanding of customer requirements, with core banking process expertise and leading edge technology to drive sustainable benefits for a Tier 1 bank and its customers,” said Anirban Bose, vice president and North America banking business unit head, Capgemini Financial Services, in a release.

Bose further said, “We are confident that by leveraging our joint global delivery capabilities and Capgemini's banking center of excellence other banks will be able to leverage assets from these customer centric initiatives this year.”

In related news, Capgemini revealed that its information analysis, project management and information management solutions have received a positive rating in Gartner's (News - Alert) report entitled “MarketScope for Business Intelligence and Information Management Services in North America.”

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