infoTECH Feature

July 15, 2011

W3C Proposes Call Control XML (CCXML) Version 1.0

Voxeo (News - Alert) (News - Alert), a provider of Interactive Voice Response (IVR) and Voice over Internet Protocol (VoIP) platforms and services, announced that the W3C (News - Alert) Voice Browser Working Group has published a formal Recommendation of CCXML Version 1.0 (Call Control XML).

The development is significant for the industry as this is the final step in the W3C (News - Alert) standards process. Creating a major milestone for the CCXML standard, the formal recommendation will set the tone for standardized call control APIs and services.

Playing a vital role in drafting the CCXML standard, Voxeo’s initiatives for moving it forward in the W3C working groups have become successful.

Voxeo’s director of Speech Technologies, Dan Burnett, serves as chair of the Voice Browser Working Group and Voxeo’s chief technology officer, RJ Auburn, serves as the CCXML subgroup chair.

“We are excited to reach this milestone for the CCXML standard,” said Auburn, in a statement. “We’ve been diligently working to reach this turning point and it gives us great satisfaction that the Voice Browser Working Group has published this W3C-recommended standard,” Burnett added.

Company officials claimed that Voxeo’s CCXML engine is the most deployed CCXML engine in the world, having routed over 10 billion calls since its commercial introduction in 2002.

Beyond supporting CCXML in Prophecy hosting and premise products, Voxeo sells a C++ CCXML engine for OEMs to embed in their applications and has licensed it to major companies within the IVR and speech industries.

Voxeo’s CCXML engine supports 100 percent of the CCXML specification and passes entire W3C test suite for CCXML.

CCXML is designed to add call control capabilities to telephony systems in a standardized way. With CCXML, the complex and rich interactions of phone systems can be described in an easy to use format.

CCXML is designed to provide sophisticated telephony call control support for dialog systems, such as VoiceXML (News - Alert) (News - Alert), and allows the development and control of advanced conferencing services, outbound and inbound calls and all types of call transfer.

Recently, Voxeo announced that T-Mobile (News - Alert) (News - Alert) Netherlands deployed Voxeo's technology to deliver personalized self-service. T-Mobile selected VoiceObjects (News - Alert), Voxeo's leading Application Lifecycle Management Suite, to provide first class customer self-service.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Rich Steeves

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