Cargo Division of Southwest Airlines Opts for Descartes' Cloud-Based Air Messaging Service

Southwest Airlines, the nation's largest carrier in terms of originating domestic passengers boarded, has selected Descartes' (News - Alert) cloud-based Air Messaging Service for its Cargo Customers.

"Descartes is very pleased to work with the award winning cargo division of Southwest Airlines to continue their great tradition of outstanding Customer Service by adding Air Messaging Service to their Customers," said Cindy Yamamoto, VP Product Management at Descartes.

With the help of Descartes shipment status messaging, Southwest Airlines Cargo will be allowed to deliver real-time alerts to its freight forwarders and direct shipper Customers.

Southwest Airlines Cargo, with Descartes' extensive community of freight forwarders already connected to Descartes Global Logistics Network, was able to quickly connect to its Customers. This also helped it to dramatically reduce the time to improve Customer satisfaction, reduce costs and streamline operational processes.

Descartes GLN, which processes over 1 billion electronic messages annually, provides electronic messaging services, including status messaging.

A cloud-based logistics platform, the GLN spans the entire shipment management process, from contract management, to freight bookings, shipment tracking, security and trade compliance filings, mobile resource management and more.

"We initially launched Descartes Air Messaging Service to select freight forwarder trading partners," said Kevin Russell, Director of Cargo Revenue Management and Automation at Southwest Airlines Cargo, in a press release.

"The cloud-based service was fast and easy to implement and delivered immediate service improvements to our Customers and provided full transparency into their shipments. Based on the positive Customer feedback that we received about the improved Customer Service, we are pleased to now offer shipment status messaging to all of our Cargo Customers."

In related news, Descartes Systems Group specializing in logistics technology announced that it has acquired Telargo Inc., a provider of telematics solutions.