Orange Business Services Attains Highest Ratings from its Customers

Telemark data VPN Voice released a customer report stating that Orange (News - Alert) Business Services received the World Class accolades for the 10th consecutive time and received the highest attainable rating. It received accolades for successfully outperforming its rivals in four key areas: long-term relationship; secure data transfer; geographical reach end-to-end; and billing at cost center.

In a press release, Dominique Espinasse, senior vice president, customer services & operations, Orange Business Services, said, “This Telemark ranking is a great recognition of our commitment to customer satisfaction. Ensuring them with an outstanding customer experience is one of our top five corporate priorities and all of the Orange employees embrace a culture of service excellence and continually look for ways to simplify our customers’ lives. We will continue gaining and sustaining customer loyalty by building trustworthy relationships and leveraging best practices that maximize the business value of our services.”

Orange attained the highest rating and the Gold Award  based on an “Outstanding” customer rating in the following categories, indispensable to customers, network availability, secure date transfer, network reliability, geographical reach end to end – still the only provider to offer “Outstanding” geographical coverage, installation not disrupting, support in local language, bills in currency of choice, billing at cost center.

Janet Watkin, director at Telemark, said, “By independently measuring the customer experience against benchmarks ranging from acceptable to outstanding buyers of wide area networks are able to compare and contrast the various global service providers on many aspects of service from bid to bill. The results of Telemark’s comprehensive study once again illustrates that the service quality, experienced by Orange Business Services (News - Alert) customers, is rated world class.”

Orange Business Services was recently in news when it announced a strategic partnership with Market Communications, the largest third-party provider of turret hardware and maintenance in the US. The partnership will see Market Communications become a direct distributor of Trading Solutions' turrets including the next generation, multimedia communications platform, Open Trade in this growing region.

Sujata Garud is a TMCnet freelancer with three years of writing/editing experience and two years of market research experience. As an editor she has covered the IT, electronics, banking, pharma, construction, mining and healthcare industries. To see more of her articles, please visit her columnist page.

Edited by Rich Steeves