Network Hardware Resale Announces Major Service Enhancements

Santa Barbara, Calif., based Network Hardware Resale (News - Alert) (NHR) has undertaken major expansion of its NetSure family of comprehensive, fully-managed network service and support programs, providing a one-stop resource for network monitoring, technical support and unprecedented assurance for multi-manufacturer network environments.

NetSure is ideally suited for organizations looking to realize optimal ROI, protection and control over their network investments and refreshes.

Officials with NHR said that the expanded service offerings include: Network Management (performance monitoring, incident & event management and security management), Proactive Provisioning, Consulting Services and Network Assurance.

Company officials said that they are backed by 24x7x365 service level agreements (SLA), global network operations centers, personalized technical support (via phone, email and online), and guaranteed next business day hardware replacement.

"Faced with ballooning maintenance costs, inflexible OEM contracts and unnecessary infrastructure upgrades, customers are demanding more economical and effective network services and support options," said Mike Sheldon, president and CEO of Network Hardware Resale, in a statement.

Sheldon said that NHR's (News - Alert) ascent as the undisputed secondary market leader is built on a reputation for product reliability and delivering customer service without compromise.

“With our expanded managed services and support coverage, we're uniquely positioned to meet customers' growing needs for affordable, modular solutions that can be customized with flexible contracts and terms to meet their network and budget requirements," he said.

Jerry Gross, senior vice president of enterprise services at Network Hardware Resale said that organizations today are dealing with three primary IT management challenges: managing cost, mitigating risk and ensuring consistent network performance.

"We're enabling customers to extend the life of a network while at the same time manage against threats, all at performance levels that businesses demand today,"  said Gross.

According to company officials, at the heart of NetSure's service capability is a state-of-the-art Global Network Management and Network Operations Centers (NOC (News - Alert)), the first being built in Santa Barbara, California at the company's corporate headquarters.

It will complement a new facility in Amsterdam to accommodate growing global customer requirements. A third NOC in Singapore will be fully operational by the end of 2011.

NHR's NOCs enables the delivery and management of critical network bandwidth and application infrastructure, including highly automated equipment asset management.

Recently, Network Hardware Resale (NHR), a provider of pre-owned and new networking equipment, announced that it has once again received TL 9000 certification for its ongoing focus on operational excellence.NHR was awarded recertification for the third consecutive year.TL 9000 is a quality management system that requires certified organizations to have a series of robust controls in every applicable operational department. NHR first achieved TL 9000 certification in April 2008 in the TL service provider category. TL 9000 defines stringent requirements for the design, development, production, delivery, installation and maintenance of products and services.