DecisionOne Introduces Network-Based Support Solution

DecisionOne Corporation, a leader in technology infrastructure services, has introduced its network-based support solution, a service that offers proactive verification that a network is secure, reliable and functional.

In a press release, Ken Murray (News - Alert), senior vice president of sales and marketing at DecisionOne, said, “As network based applications become the platform for business success, service and support of the network infrastructure becomes essential. Network outages can have a severe impact to a business. Our solution provides comprehensive support and advanced visibility across the entire network infrastructure. As a result, customers can rely on improved network performance, which enables end users to increase productivity and focus on business process objectives.”

The solution, which is targeted for mid-size customers, combines DecisionOne’s national onsite technical support with Cisco’s (News - Alert) Smart Care services including network monitoring and proactive maintenance. The result is a complete approach to the care and performance of the clients’ network that is unmatched in the industry. DecisionOne’s network-based support components include remote monitoring and repair; assessment and repair services; onsite technical support options; advanced hardware replacement; proactive alert notifications; Intrusion (News - Alert) Prevention System assessment and repair; disaster recovery; and Cisco operating system support

DecisionOne demonstrates a personal commitment to help clients improve their business results through engineered services. As a leading technology infrastructure service provider,  world-class service design combined with a full complement of onsite, remote and logistics capabilities ensure maximum IT systems up-time, client satisfaction and quality. From installation and upgrades, to maintenance and end-of-life services; clients rely on DecisionOne for a turnkey, single source solution to support data centers, desktop/notebook environments, networks, printers, and specialized IT equipment.

DecisionOne was recently in news when Glodyne Technoserve Limited, an India-based provider of information technology services, completed the acquisition of 100% shares in DecisionOne, Inc., a US-based provider of information technology maintenance and support services, for a consideration of $104 million.

Sujata Garud is a TMCnet freelancer with three years of writing/editing experience and two years of market research experience. As an editor she has covered the IT, electronics, banking, pharma, construction, mining and healthcare industries. To see more of her articles, please visit her columnist page.

Edited by Jennifer Russell