infoTECH Spotlight eBook Library
infoTECH Spotlight offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.
If you are interested in contributing your eBook into the infoTECH Spotlight eBook Library, please contact us.
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John Goodman - Selling Customer Service eBook
10/3/2014 11:31:25 AM
Do you truly understand the impact of customer experience? Directing your focus toward current customers and their needs can cut costs associated with winning a new customer. Find out how to drive customer satisfaction, cut costs and boost revenue. Get the eBook now!
5 Steps to Improve Employee Satisfaction
Impact Learning Systems
9/3/2014 5:28:38 PM
Employee satisfaction is one of the most important areas of focus for any company; happy employees lead to lower turnover, high customer satisfaction rates, and a more productive workforce. In this guide, you’ll learn five essential steps for ensuring your employees are satisfied with their working environment and job functions.
Top 10 Customer Service Skills eBook
Impact Learning Systems
9/3/2014 5:27:51 PM
From years of research, Impact Learning Systems has compiled a list of the top 10 customer service skills. All of the skills in this list have been tested and studied in various types of organizations and deemed to be consistently useful. Review each skill in detail – they’re essential for any company or team that works with customers. Your employees will enjoy the distilled format and descriptions that this presentation gives for each of the skills.
Guide to Attracting the Best Candidates
4/15/2014 10:30:53 AM
Are you suffering from the fear of missing out on quality candidates? You may be losing out on top talent candidates due to a negative candidate experience. Ensure that your application process is fast, accessible, easy, and engaging with the iCIMS "Guide to Sourcing Better Candidates".
14 HR Tips for 2014
4/15/2014 10:20:19 AM
Are you a growing business interested in optimizing your recruitment processes? Set your organization up for success in 2014 by equipping your HR team with the latest tips and technology from iCIMS.
Get ahead of your competitors in the war for top talent with the following resources:
- 14 Tips for 2014 eBook to keep you on track throughout the year
- Product Tour of the iCIMS Recruitment Software
Cloud Mobility & Me
3/20/2014 12:10:36 PM
This self-help guide will detail how cloud communication technology is empowering mobile workforces and how you can apply this exciting new technology to your small business.
20 Customer Service Practices
3/13/2014 3:58:51 PM
We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service. In this eBook, we'll cover:
- How to achieve great service across channels
- How best to treat customers well
- How to build a world-class team
6 Secrets to Offering Exceptional Customer Service
3/13/2014 3:56:23 PM
There is always room for improvement in serving your customers. In a poll, only 7% of customer experiences exceeded their expectations. In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life." Download now.
How to Create a Customer Service Process that Enhances Your Bottom Line
3/13/2014 3:54:35 PM
Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction. Direct your focus toward current customers and their needs to save costs associated with winning a new customer. Learn the steps you need to get started. Get the eBook now!
A Quick Peek at How Salesforce Does Customer Service
3/13/2014 3:52:23 PM
Want to see at a high-level how salesforce.com does customer service? In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features.
From the contact center to self-service communities, see how Salesforce Service Cloud is changing the game.
Post-Breach Survival Guide
1/10/2014 12:26:37 PM
The onslaught of cyber attacks and organized criminals seeking to steal corporate data has put even the most well-defended organizations at risk of suffering a data breach. While organizations shouldn't give up their efforts to institute preventative IT security controls, they should also steel themselves to the all-too-real possibility of suffering a breach at the hands of clever attackers. Putting together an effective post-breach response plan can greatly reduce the costs and damage to the business inflicted by a breach. The following guide can help organizations get started.
Alcatel-Lucent - Small Cells Go Public
12/17/2013 12:07:47 PM
Alcatel-Lucent, with the most extensive experience in developing and helping deploy small cell solutions, allowed TMC, through a multi-part series of blogs and articles to explore all of the issues and challenges surrounding small cell capabilities and deployment issues. Their insights and recommendations have been captured in this eBook.
Alcatel-Lucent - The Six Degrees of Mobile Data Plan Innovation
12/5/2013 10:31:54 AM
The time has come for mobile network operators to develop and adopt data-centric business models. Voice and SMS services remain important, but the future is mobile data – and lots of it. Smartphones, compelling applications and easy access to mobile broadband are inspiring people to reach for their mobile devices more often than ever. The transition to high-speed LTE networks will fuel this trend by encouraging the use of bandwidth-intensive mobile applications, particularly those that involve video. Tomorrow’s mobile networks will allow people to consume a lot more data at a much faster rate.