Information Technology

eBook Library

eBook Title:
5 Ways to Manage Demand Swings in Your Contact Center

Company Name:
NICE inContact


Read up on how to weather the storm when customer demands rain down.

Learn how to use the right mix of digital channels, AI, and automation to maintain service levels when traffic spikes.

Download the eBook for technology best practices to help you:
• Alleviate the need for a live agent to handle every interaction
• Improve contact center KPIs during high interaction demands, including average handle time and customer satisfaction levels
• Provide timely, effective agent support for faster resolutions and better CX

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