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By Laura Stotler
Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.
 

Latest Articles
06/22/2022 Grandstream Launches New Wi-Fi Access Point with Support for 2.4G and 5G
06/07/2022 BT Wholesale Announces External Calling Solution through Microsoft Teams
06/06/2022 Scale Computing Brings Fleet Management to the Edge
06/06/2022 Theta Lake Expands Security and Compliance Integration with RingCentral
06/02/2022 AI-Driven Customer Data Platforms Essential in Retail and Ecommerce
06/02/2022 Sprinklr Customer Experience Management Platform Available in Google Cloud
05/31/2022 Customer Value Management Becoming Key Differentiator for Enterprises
05/27/2022 Transatel Announces 5G IoT Platform for Industrial, Automotive and IT Markets
05/27/2022 New Guide Offers Advice for Implementing Off-the-Shelf AI Solutions
05/27/2022 Global Cybersecurity Authorities Issue Guidelines for MSPs and Customers
05/26/2022 Blockchain-based Gaming Company Metatheory Receives Series A Funding
05/23/2022 Communications Risk Management Firm Smarsh to Acquire TeleMessage
05/23/2022 Microsoft Announces Microsoft Security Experts Managed Cybersecurity Services
05/23/2022 IBM Software Will Be Available on AWS as SaaS
05/20/2022 Security Leaders Struggle to Communicate Risks and Needs
05/19/2022 Jabra Announces Secure and Versatile Engage 55 Headset
05/19/2022 SOC Prime Launches Search Engine for Threat Hunting and Detection
05/06/2022 Organizations Spent More Than $55 Billion on Cloud Infrastructure Services in Q1
05/05/2022 Comodo Solutions Receive High Marks on Endpoint Protection and Security
05/05/2022 NTT Announces Comprehensive IoT Services for Sustainability Solution
04/29/2022 Proposed Bill Would Protect Customer Metadata Stored in the Cloud
04/29/2022 The Frenzy Over Elon Musk's $44 Billion Twitter Buyout
04/27/2022 Vodafone Portugal Using MAVcore solution for 5G Converged Packet Core
04/26/2022 Startup keepwith Launches Networking App that Uses AI and NLP
04/11/2022 Metashift Solution Offers Immersive Customer Service within Metaverse
04/11/2022 Chat Becoming Powerful Tool Driving CX, Business Revenue and Growth
04/08/2022 Brands Can Make Up for Shipping Delays through Positive CX
04/07/2022 Ronin Network $625 Million Hack Highlights Blockchain Security Weaknesses
04/06/2022 Equideum and Nokia Partner on Blockchain Marketplace Where Patients Sell Data for Research
04/04/2022 Disrupt-X Announces Smart IoT Gas Metering Solution through Intel Ignite Shield
04/04/2022 Disney Customers Complain About Long Waits for Customer Service
03/31/2022 Chinese Telecom Operators Put Brakes on 5G Spending
03/30/2022 SK Square to Launch Crypto Token for Ifland Metaverse
03/30/2022 India's Kerala Tourism Announces WhatsApp Chatbot
03/18/2022 Meta Enables Users to Customize its Personal Boundary Feature for VR Spaces
03/17/2022 Sayso Develops Technology for Changing Accented English in Near Real Time
03/16/2022 Cisco Sees Huge Market Opportunity in Partner Managed Services
03/10/2022 911 Call Centers Turning to AI to Handle Influx of Calls Amid Staffing Shortages
03/09/2022 New Espresso Blockchain Prioritizes High Throughput, Scalability and Low Gas Fees
03/09/2022 Crypto and Blockchain Provide Lifeline in Ukraine's Defense Against Russia
02/24/2022 AirTags and Other Bluetooth Trackers Boost Privacy After Stalking and Theft Incidents
02/24/2022 AWS Touts Rust Programming Language for Cloud Sustainability and Performance
02/18/2022 Tools and Techniques for Managing Remote Call Center Agents
02/17/2022 Intel's New Blockchain Accelerator Chip Focused on Energy Efficiency
02/17/2022 Global Ransomware Warning Issued by US, UK, and Australia
02/11/2022 GSA Rejects Face Recognition for IRS and Other Federal Agencies
02/10/2022 Blockchain Network Polygon Receives $450 Million Investment from Sequoia Capital
02/03/2022 Iowa Health Care Call Center Shuffles Workforce to Handle Influx of COVID Calls
02/02/2022 Spotify Replaces Support Agents with Automated Message in Wake of Joe Rogan Controversy
02/01/2022 China Trialing Blockchain Apps in Major Cities and Entities
01/28/2022 Conversational AI a Powerful Tool for Improving CX Outcomes
01/28/2022 Can AI Chatbots Fill the Empty Spaces in Our Lives?
01/26/2022 Google's New Blockchain Unit Will Also Focus on Distributed Computing and Data Storage
01/21/2022 Contact Center Automation in the Age of COVID and Worker Shortages
01/20/2022 Which Blockchain Is Right for You?
01/19/2022 Microsoft to Become Third Ranked Gaming Company with Activision Buyout
12/16/2021 McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits
12/16/2021 Retailer Rules for Meeting Customer Service Challenges this Holiday Shopping Season
12/16/2021 Southwest Calls in Corporate Workers to Staff Call Centers and Airports
12/09/2021 Synoptek Acquires MSP and ServiceNow Partner Rapid Technologies
12/09/2021 Blockchains Need to Evolve and Create Standards for Interoperable Asset Transfers
12/03/2021 Municipal Call Centers Rely on Technology to Ease Heavy Call Volumes During COVID
12/03/2021 AI and NLP Being Used to Improve Healthcare Customer Service
12/02/2021 AI Becoming More Prevalent in CX Apps and Platforms
11/19/2021 Airline Customer Service In Need Of Major Reforms
11/19/2021 Blockchain Industry Poised to Become More Competitive in 2022
11/19/2021 VoIP Provider Telnyx Undergoes Month of DDoS Attacks
11/12/2021 The Key Behaviors of Successful CX Professionals
11/12/2021 Lego Gets Freaky With Its Customers
11/12/2021 Lego Gets Freaky with Its Customers
11/12/2021 Balancing Automation and AI with Personalized Customer Engagement
11/05/2021 China to Issue National Blockchain Standard Next Year
11/01/2021 New Zealand Cybersecurity Company Helps Squelch BlackMatter Ransomware Scheme
11/01/2021 Crypto Exchange FTX Secures New Funding Round, Making Founder Richest Person in Crypto
10/28/2021 B2B iGaming Solutions Provider EveryMatrix Launches Managed Services Unit
10/15/2021 Key Ways Call Center Managers Can Keep Workers Happy and Engaged
10/15/2021 Strategizing to Maximize the Role of AI in the Customer Experience
10/14/2021 Michael Dell Believes Blockchain is Probably Underrated
10/06/2021 McAfee Enterprise and FireEye Merge After STG Buyout
10/06/2021 Can Blockchain Change the Very Fabric of Society?
10/06/2021 Major U.S. Cities Investigating Blockchain for Variety of Uses
10/01/2021 Selecting the Best MSP to Meet Your Business Technology Needs
10/01/2021 EU Building Out Blockchain Strategy for Cross-Border Services
09/30/2021 Improving CX in the Post-Pandemic Travel Industry
09/22/2021 PlexTrac's New MSSP Partner Program to Help Workflow Reporting and Collaboration
09/22/2021 New Report Examines Social Impact of Blockchain for Sustainable Development Goals
09/22/2021 Blockchain and NFTs Have Major Role to Play in a Decentralized Metaverse
09/17/2021 Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space
09/17/2021 A Deep Dive Into Customer Data Can Help Improve CX
09/14/2021 Zabu Exploit Highlights a Growing Problem for DeFi and Blockchain
09/10/2021 Call Centers Must Move Away from Cost Center Mentality to Achieve Success
09/10/2021 Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities
09/09/2021 Re-onboarding Remote Call Center Workers Presents Challenges and Opportunities
09/09/2021 Financial Giant BlackRock Joins Axoni Distributed Ledger Platform
09/03/2021 Tips for Successfully Onboarding Call Center Agents
09/03/2021 AI and Automation Increase Customer Satisfaction and Call Center Performance
09/03/2021 A Holistic Customer Service Strategy Begins with Digital Transformation
09/01/2021 Bitwarden Offers Open Source Password Management for MSPs
08/27/2021 A Few Key Ways to Improve the Contact Center Customer Experience
08/27/2021 T-Mobile Cyber Attack Exposed Personal Data of More Than 54 Million Customers