Information Technology

CONTRIBUTORS

Laura Stotler Info

Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.
 

Latest Articles

06/06/2017 SD-WAN Meets the Demands of a Growing IoT
06/05/2017 Pricing and Packaging Strategies for the SaaS Era
06/05/2017 Suicide Prevention Hotline Fails US Veterans
06/05/2017 Navigating the Complex and Cloudy World of UC
06/02/2017 Remote Call Monitoring Integral to Call Center QA
06/02/2017 Choosing the Proper Workforce Management Solution
06/01/2017 US Companies in the Dark about 5G and Other Technologies
05/31/2017 Smart & Autonomous Networks Result from Virtualization
05/31/2017 Technology and Talent are Key Ingredients for Successful Call Centers
05/30/2017 Consumers Can Report & Help Prevent Unsolicited Robocalls
05/30/2017 The Autonomous SDDC Becoming a Reality
05/30/2017 How to Select the Best WebRTC PaaS Provider
05/29/2017 Medical Equipment Vendors Need an Embedded Software Monetization Strategy
05/26/2017 The Value of VoIP Gateways in the Digital Age
05/25/2017 Quality Assurance is Primary Objective of Call Monitoring
05/25/2017 SD-WAN Offers Path to Application-Aware Networking
05/25/2017 The Power and Value of Analytics and AI for Network Management
05/25/2017 SNAS.io Use of BGP Important Advance for Open Networking
05/24/2017 Industry Working on Standard to Prevent Robocalls
05/23/2017 SaaS an Ideal UC Model for Startups
05/23/2017 Sales Reps Can't Afford to Make a Weak Opening Statement
05/23/2017 Using Authentication to Combat Identity Fraud
05/22/2017 Common Traits of the Successful Call Center Manager
05/22/2017 The Race to Push AI to Devices and the Network Edge
05/22/2017 The Art of Coaching in the Contact Center
05/19/2017 Technology Shoulders the Burden of Call Recording and Monitoring
05/18/2017 New beroNet Modular Gateway 2 Range Suitable for Small Offices
05/17/2017 Digital Fiber is the Greenfield Migration Path for Cable MSOs
05/17/2017 Workforce Management Solutions Ease Strain on Help Desks
05/17/2017 The Importance of Sales Lead Tracking Solutions
05/15/2017 Servitization and the Path to Success for Industrial Automation
05/15/2017 Digital Transformation is About People, Processes and Meeting Business Challenges
05/12/2017 How Best to Handle the Move to Business VoIP
05/12/2017 The WAN Rules in a Software-Defined World
05/11/2017 Monitoring the Nuances of Tone and Culture in Global Communications
05/11/2017 Managing Agents in the Omnichannel Contact Center
05/10/2017 Good Business Leaders Value People Above All
05/10/2017 Barclays' Initiative Sets Precedent for Combating Mobile Fraud
05/08/2017 Workflow Automation and a Well-Defined Sales Process Can Lead to Success
05/08/2017 The Buy vs. Build Dilemma for Software Monetization
05/05/2017 Building a Reliable Network in the Remote South American Desert
05/05/2017 Chatbots a Key Part of Omnichannel Contact Center
05/04/2017 Call Accounting an Important Complement to TEM Solutions
05/04/2017 Multi-Layer Control is Key Component in SDN Deployments
05/04/2017 Upgrading the Enterprise LAN to NBASE-T
05/04/2017 Mitigating Common Issues with VoIP Calling
05/04/2017 AI is a Powerful Tool in the Call Center
05/01/2017 The Steady Rise of NBASE-T in a Bandwidth-Hungry World
05/01/2017 Broadcast Company Snell Moves to Software-Centric Licensing and Monetization
04/28/2017 Workforce Management Can Lead to Increased Profits
04/28/2017 The Many Business Benefits of Video Communications
04/27/2017 The Importance of Network Optimization in the R&E Community
04/27/2017 Technology Can Augment and Manage the Sales Follow-Up Process
04/27/2017 Packet Switches Affordable and Reliable Solution for Cable Landing Stations
04/26/2017 Aquantia Working with Partners to Bring NBASE-T to the Masses
04/26/2017 QA Technology Combined with Agent Training Improves Call Monitoring
04/26/2017 Understanding and Mitigating the Growing Threat of IRSF
04/24/2017 Cloud-Based Software Licensing a Helpful Tool for Customer Satisfaction
04/24/2017 Automated Empathy in the Contact Center of the Future
04/21/2017 Businesses Don't Need to Reinvent the LAN with NBASE-T
04/21/2017 Remote Call Center Agents Excel with Proper Management
04/20/2017 Predictive Dialers and Telemarketing Technology Key to Call Center Success
04/20/2017 Multi-Gigabit Ethernet a Stepping Stone for Bandwidth Hungry Businesses
04/20/2017 Labor Analytics Provide Important Data for Call Center Scheduling
04/19/2017 VoIP Gateways and Services Pave the Way to Omnichannel Communications
04/19/2017 Optical Networking Requires Real Time Visibility for Peak Performance
04/10/2017 The Evolving Business Model for High-Tech Equipment Manufacturers
04/05/2017 Customer Service is the Final Competitive Frontier in Business
04/05/2017 New iconectiv Messaging Service Addresses Mobile Marketing Regulations
04/05/2017 Customer Engagement Hub Becoming Important Part of Omnichannel Service
04/04/2017 UCC Management & Monitoring Tools Critical for Cost Savings
04/04/2017 Synthetic Fraud Becoming a Very Real Threat to Global Businesses
03/30/2017 Service Providers May Glean Value From Excess Optical Fiber Spectrum
03/30/2017 VoIP Becoming Ubiquitous for Business Communications
03/30/2017 Identity Fraud Reaches Epic Proportions in UK
03/29/2017 IoT Sales Engineers Combine Tech Savvy and Business Skills
03/27/2017 Business Processes & Outcomes Key to Successful Software Licensing Strategy
03/27/2017 Guidelines for Positive Social Media Customer Interactions
03/27/2017 Contact Centers Should Shoot for Success in Customer Experience Game
03/27/2017 DCI Platforms Evolving to Keep Pace with Digital Transformation
03/24/2017 Samsung's Bixby Assistant and Apple's AR Plans Bode Well for AI
03/23/2017 The Rise of the White Box in Web-scale Networking
03/22/2017 SAM Tools Can Help Automate Stakeholder Management Process
03/22/2017 Phone Numbers Important for Protecting Mobile Identity
03/21/2017 Optimizing Back-Office Processes Critical for VoIP Service Providers
03/21/2017 Contact Center Agents are Key to Customer Experience
03/17/2017 VoIP Gateways Critical to Soft Phone System Migration
03/17/2017 Telecoms Need to Get on Board with Omnichannel Customer Service
03/16/2017 The EU's GDPR Mandate Will Transform Global Privacy & Security Practices
03/16/2017 Collaboration Tools an Essential Part of Business Communications
03/16/2017 Sales Reps Need to Do their Homework Before Email Prospecting
03/16/2017 Operational Framework is Key to Breaking Down Business Silos
03/16/2017 Global Service Provider VoIP and IMS Revenues Break Records
03/16/2017 Opportunities Abound for Better Mobile Payment Security
03/15/2017 A Truly Flexible Licensing Model Offers Choice and Variety
03/15/2017 UC Solutions Must Be Monitored and Managed for Peak Performance
03/09/2017 Unmanaged Indirect Access to Software Can Create Licensing Headaches
03/09/2017 Web-Scale Networks Will Be Architected for Machines, Not Humans
03/08/2017 VoIP Innovations Cuts Toll-Free Monthly DID Fees to 25 Cents
03/08/2017 Communications Activity Records Contain Treasure Trove of Valuable Data