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By David Sims

David Sims is contributing editor and CRM/contact center columnist for TMCnet. He is a freelance writer with years of experience covering the CRM industry. David currently lives in New Zealand, where he covers CRM and understands why the Maori name for the country is Aotearoa, The Land of the Long White Cloud.

David's First Coffee Blog covering the Telecom and CRM space can be found at: http://blog.tmcnet.com/telecom-crm/.
 

Latest Articles
03/12/2012 Rochester Call Center for Xerox Hiring Hundreds, Part of Recent Repatriation Trend
03/12/2012 Clean Up Easy to Hack Admin Passwords with Password Manager EPRM
03/10/2012 TMCnet's IVR Week in Review
03/10/2012 TMCnet's SIP Trunking Week in Review
03/10/2012 TMCnet's Unified Communications Week in Review
03/10/2012 TMCnet's CaaS Week in Review
03/10/2012 TMCnet's Dark Fiber Week in Review
03/10/2012 TMCnet's Fixed Mobile Convergence Week in Review
03/10/2012 TMCnet's Headsets Week in Review
03/10/2012 TMCnet's Contact Center Solutions Week in Review
03/07/2012 Managed Network Services Expanding Beyond Basics into Lucrative Areas
03/07/2012 Getting In Front of Chinese Internet Eyeballs
03/07/2012 Virtualization, IP-based Telephony Priorities for New Spotsylvania Call Center
03/07/2012 Yes, Techies, It Is Possible To Talk to Business People
03/07/2012 Upgrades to CoroCall HD Video Conferencing Announced
03/07/2012 APG Offers Data Consolidation on One Unified Performance Management Platform
03/07/2012 Trains Can Keep on Rolling with Wireless Connectivity Fiber Optics
03/07/2012 Four Ways the Smart Grid is Happening Now
03/07/2012 VoIP Expert: Think of Hosted VoIP as 'Freedom'
03/07/2012 When to Let IVR Callers Barge In
03/07/2012 Metro Ethernet: What to Consider in Converting to Fiber
03/05/2012 Mobile Data Bandwidth Usage Grows
03/05/2012 SUNY Geneseo Receives Cisco NetFlow Help from Plixer International
03/03/2012 TMCnet's Headsets Week in Review
03/03/2012 TMCnet's IVR Week in Review
03/03/2012 Headline: TMCnet's SIP Trunking Week in Review
03/03/2012 TMCnet's Unified Communications Week in Review
03/03/2012 TMCnet's VoIP Routers Week in Review
03/02/2012 E911 Webinar Discusses Need, Compliance Issues
03/02/2012 Sandy Bridge Benefits Telecom Platform Deployment
03/01/2012 Email Marketing: Yes, You Can Do It Right
03/01/2012 Is South Africa Ready for Hosted PBX Yet?
03/01/2012 Virtualization Provider Carousel Industries Features 'Full Range' of UC Offerings
03/01/2012 UC Benefits Explain Surge in Indian Market
03/01/2012 Video Conferencing Comes to Ghana
03/01/2012 Hosted VoIP: What's In It For You?
03/01/2012 Deployment and Management Solutions Provider Offers Innovative Remote Cell Phone Keyboard Control
03/01/2012 Phillips Takes Business Development Job at Interactive Intelligence
03/01/2012 Discover Bank Launches Durbin Amendment Resource Center
02/29/2012 On-Premise or Hosted Exchange Infrastructure Providers? That is the Question
02/29/2012 NetFlow Traffic Monitoring Integrated with Cisco Catalyst Highlighted in Blog
02/28/2012 Canadian Government Seeks Web 2.0 Advantages for Citizen Interaction
02/28/2012 Four out of Five Doctors See iPad Having Potential
02/27/2012 Will Indian Telecom Companies Get Fees Refunded from Cancelled Licenses?
02/25/2012 TMCnet's Email Marketing Companies Week in Review
02/25/2012 TMCnet's Customer Experience Management Technology Week in Review
02/25/2012 TMCnet's Call Center Software Week in Review
02/25/2012 TMCnet's Call Recording Week in Review
02/25/2012 TMCnet's Unified Communications Software Week in Review
02/25/2012 TMCnet's Voice of the Customer Week in Review
02/25/2012 TMCnet's VoIP Routers Week in Review
02/25/2012 TMCnet's Wireless Backhaul Week in Review
02/25/2012 TMCnet's Hosted Exchange Week in Review
02/25/2012 TMCnet's IP PBX Week in Review
02/25/2012 TMCnet's Live Streaming Coverage Week in Review
02/25/2012 TMCnet's IVR Week in Review
02/24/2012 Podcasts for Enterprise Call Recording - Get Started the Right Way
02/24/2012 Enterprise Call Recording For Dentists: From Leads to In The Chair
02/22/2012 Appliance Deployment and Data Warehouse Architecture
02/22/2012 Improving Your Customers' IVR Experience with Personalization
02/22/2012 Plum Voice Hits 'Best Year Ever' in 2011
02/22/2012 VoIP: Conquering Mobile Calling after It's Disposed of Mr. Bell's Telephone
02/22/2012 Five Things Your Call Center Should Never, Never Say (To Customers)
02/22/2012 TransNexus CEO Discusses VoIP Fraud Detection and Prevention at ITEXPO East
02/22/2012 Metro Ethernet: Wireless Backhaul Migration Eased With Guidelines for Operators, Partners
02/22/2012 Cloud Business: SMB Cloud Services Market to Skyrocket to $68 Billion by 2014
02/22/2012 Smarter Utility: Seven Smart Grid Initiatives Happening Now
02/22/2012 Voice Biometrics: Easy to Deploy, Easy ROI and Improved Customer Satisfaction
02/22/2012 Teams, Not Themes, Drive ff Venture Capital in the Virtual Office
02/21/2012 SMBs Adopting Virtualization, Falling Short on Disaster Recovery
02/21/2012 Customizing 3rd Party Remote Call Monitoring: a Huge Call Center Advantage
02/21/2012 Business VoIP Has Many Compelling Advantages
02/21/2012 Virtualization: '100 Percent' ROI for Unified Communications System
02/21/2012 Web 2.0's Social Software as a Service and the Same Old Problem
02/21/2012 Wireless Connectivity Needs Top Quality GPS Antennas
02/18/2012 TMCnet's Hosted Exchange Week in Review
02/18/2012 TMCnet's IP PBX Week in Review
02/18/2012 TMCnet's Embedded M2M Solutions Week in Review
02/18/2012 TMCnet's IVR Week in Review
02/18/2012 TMCnet's Wireless Backhaul Week in Review
02/18/2012 TMCnet's VoIP Routers Week in Review
02/18/2012 TMCnet's Voice Of The Customer Week in Review
02/18/2012 TMCnet's Call Recording Week in Review
02/18/2012 TMCnet's Unified Communications Software Week in Review
02/18/2012 TMCnet's Call Center Software Week in Review
02/18/2012 TMCnet's Live Streaming Coverage Week in Review
02/17/2012 Workforce Management Offerings from CallCopy Cover All the Bases
02/17/2012 Focus on What Completes Sales, Calltracks.com CEO Buckley Says
02/16/2012 Snom Adds VAR Training Event for March in Austin
02/16/2012 Wireless Connectivity Provider HUBER+SUHNER Highlights Antenna Supply Line Products
02/16/2012 Global Directory Software Makes Collaboration Easier
02/16/2012 Zwarenstein New CFO at Five9, Extensive IPO, Equities Experience
02/16/2012 KnoahSoft's Harmony Takes TMC Product Of The Year Award
02/16/2012 IP Softswitch: The Advantages And Four General Areas to Check Out
02/16/2012 HD Voice: Better Mobile Voice Quality on the Way
02/16/2012 New Zealand Debates Mandatory Location on Mobile VoIP Phones
02/15/2012 REDCOM to Feature Carrier Class Softswitch Products at CeBIT 2012
02/15/2012 Are You Making These Email Marketing Mistakes?
02/15/2012 Microsoft Sheds Speech-Focus Assets, Employees
02/15/2012 Aplicor Improves 'Metaphor' of Cloud Business Suite