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September 02, 2010

Hosted PBX Provides Voice Services As Versatile as E-mail

By Anshu Shrivastava, TMCnet Contributor

Natterbox, a provider of telecommunication solutions, has said that businesses should choose a voice service that is as versatile as email, available on any device in order to stay connected.

The company aims to make life easier for businesses, providing versatile telephone systems that allow users to be reached anywhere, on any device.

Natterbox’s hosted voice system permits users to receive telephone calls similar to the way people can check their email inbox from a computer or phone anywhere in the world, said company officials.

With Natterbox, multiple devices can ring at the same time or the service routes the call to any specified place, whether that is to the home, office, mobile, a computer station or a hotel room, within a certain number of rings.

Moreover, organisations can access mobile voicemail or transfer any telephone call in the same way, to a single user or to multiple devices at once, anywhere in the world.

Neil Hammerton, CEO at Natterbox, said that businesses rely too heavily on email for being the only way they can stay in constant contact. “However with Natterbox's hosted PBX (News - Alert), those people who are overseas, out of the office, or moving between several locations can still be instantly contactable.”

Hammerton said that particularly beneficial for business executives who are always on the move, users can receive calls on their office, mobile or home number without the caller having to dial one number after another. “In addition to this the hosted voice platform from Natterbox requires no hardware or software installation.”

Based in the southeast of England, Natterbox ensures the “resilience” of its services by providing 24-hour-a-day monitoring by expert engineers. With many additional features available from the Natterbox service such as call recording, clients are able to deal with telecoms in a “hassle free” manner.

Last month, Natterbox suggested that businesses within the financial services sector should embrace call recording services, as a matter of precaution as well as protection.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Erin Monda

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