Cloud Communications

Cloud Communications Feature

May 23, 2011

Telesphere's VoIP Recording Technology Made for Mobile Business Users

By David Sims, TMCnet Contributing Editor

If you’re interesting in creating, saving and storing digital call recordings, you should look at what Telesphere (News - Alert) offers to help address those wishes.

Telesphere, a cloud communications leader, offers technology that is engineered to allow on-the-fly call recordings. If you have regulatory requirements, call centers or highly mobile staff, this might be the thing for you, since its VoIP recording requires no extra equipment on the premises. And nobody needs more equipment on the premises if they can at all avoid it.

Telesphere’s VoIP Recording lets you record business calls from any phone, since it’s tied to your business number, not your desk phone. You can record business calls routed to your cell or home phones, too.

If you want to store recordings on the network, you can do that too, since Telesphere’s product lets you save your call recordings to the network in compressed standard M3U or MP3 format, and look them up again whenever you want on any web browser.

The product lets you search your saved recordings by incoming or outgoing number, caller name, comments, recording number or specific date and time of the call, or any other way you prefer.

And the calls aren’t siloed. Since its VoIP recording capability is fully hosted, users can create, save and store phone recordings on a central, easily accessible network.

As a provider of hosted services, Telesphere sees both small and medium businesses and some of the larger customers, but the company first put itself on the map by helping  small and medium businesses, according to a recent interview TMC’s (News - Alert) Erik Linask had with Sanjay Srinivasan, CTO of Telesphere.

“Life started that way but very quickly we are getting into situations where our customer profile has gone up market,” Srinivasan said. “… We are seeing more and more multi-site customers that are spread nationwide. They really like the model of having to not worry about their network and phone service and, most importantly, having one user experience wherever their employees may be.”

Telesphere offers fully hosted voice service across the U.S., to a business’ office or home office, directly to Cisco, Polycom and other IP phones. The cloud communications company can also use its SIP trunking to enhance its customers existing PBX (News - Alert) with the latest in IP features.


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Carrie Schmelkin
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