CSS' Focus on OPEX Model for Enterprise IT Pays Off

(Editor’s Note: This article refers to a video interview shot in San Jose as part of TMCnet’s “On the Road” video series. To view the entire library of videos from Road Shows and other industry shows, as well as product demos and interviews in our in-house studio, visit TMCnet Videos home page.)

Today’s enterprise IT departments are looking for better, more efficient ways to manage infrastructure, platforms and applications as they grow. And in turn, a number of technology solutions providers are vying to serve those needs.

On a trip to San Jose to meet with telecom movers and shakers, TMC CEO Rich Tehrani (News - Alert) sat down with Sanjiva Singh, president of Cybernet-SlashSupport or “CSS (News - Alert),” a global technology solutions provider to enterprises, consumers and technology companies, to discuss these issues.

CSS follows a support-centric model to all its services that help its clients leverage IT to align business objectives. CSS manages four centers of excellence that create solutions for specific industry needs through a combination of its strategic assets -- people, process and technology.

How does CSS do this? By using what it calls a proven and cost-effective global delivery model to manage technology, infrastructure, platforms and applications for Fortune 2000 companies, and provides 24x7 support solutions for a number of enterprise, consumer and technology vendors.

“When you look at the IT budget of the company, you have CAPEX and OPEX (News - Alert), and we focus on the OPEX piece of it,” Singh told Tehrani. “In terms of our focus, when you look at a company’s IT operations, you have three or four different components of that. You have the infrastructure stack of the company, you have the application stack of the company, and you have the end user segment.”

And it seems to have paid off.

Recently, the company announced a number of new acquisitions, including the acquisition of Aliquo Solutions Limited of the United Kingdom, a niche IT consulting firm focused on IT transformation, in June.

It’s just one example of how CSS’ business model is one that will help it serve a broader customer base in the future.

In a release announcing the acquisition, Nick Sharma, CEO of CSS said, “The acquisition of Aliquo arms CSS with a respected strategic and trusted IT consultancy that will help our customers manage their technical debt as well as explore new technologies such as cloud computing. Now, not only can Global CIOs rely on CSS to optimize their IT operations but can also trust CSS with their strategic IT transformation initiatives.”
Marisa Torrieri is a TMCnet Web editor, covering IP hardware and mobility, including IP phones, smartphones, fixed-mobile convergence and satellite technology. She also compiles and regularly contributes to TMCnet's gadgets and satellite e-Newsletters. To read more of Marisa's articles, please visit her columnist page.

Edited by Marisa Torrieri