infoTECH Feature

April 28, 2010

SMBs More Aggressive in Technology Adoption: study

Small and medium-sized businesses (SMBs) across the United States are increasingly relying on new information technology (IT) solutions to strengthen their operational, marketing and customer engagement activities, according to a new study released by CompTIA, a trade association for IT industry.

Interestingly, the study has found out, nearly 80 percent SMBs in America are looking for technology solutions that "deliver immediate payback in terms of minimum disruption of business continuity and seamless integration with existing solutions."

Additionally, 71 percent of SMBs - businesses with 10 to 499 employees - said they are willing to pay a premium for new solutions with a proven return on investment.

"The underlying take-away is that SMBs want IT that works right the first time and will look to solutions that do," said Tim Herbert, vice president, research, CompTIA (News - Alert). "Thanks to innovation, the steady decrease of the cost of computing power and storage and new business models, technology has never been more accessible to companies of all sizes."

Keeping up with storage demands and managing ever-increasing numbers of devices and networks to accommodate mobile and telecommuting workers are the challenges the IT companies are looking to address at the earliest.

The CompTIA study also shows that while IT innovation is leveling the competitive landscape for businesses of all sizes, even the smallest companies face daunting technology challenges.

According to the researcher, within the next 12 months, nearly half of them need to enable off-site employees to remotely access company networks.

IT solutions SMBs are considering include:

  • Virtualization - Interest is strongest in the area of server virtualization where 37 percent of SMBs plan to adopt over the next 12 months.
  • Unified communications - 25 percent of SMBs expect to adopt a voice-over-IP solution this year.
  • Managed services - Compared to 2009 intent to adopt data, 2010 may result in a two to three fold increase in the use of managed services.
  • Open source applications - Nearly 20 percent plan to begin using open source software in the next 12 months.

Narayan Bhat is a contributing editor for TMCnet. To read more of Narayan's articles, please visit his columnist page.

Edited by Alice Straight

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