iYogi Counts on Akamai's Dynamic Site Accelerator Solution to Increase Global Usability of its Tools

iYogi, a provider of personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia, is using Akamai (News - Alert)'s Dynamic Site Accelerator solution to power iYogi’s Global Delivery Platform and help improve the speed, performance and uptime of iYogi's online operations and customer interactions.

iMantra, iYogi's Global Delivery Platform, is a unique model for the delivery of remote tech support for PCs, peripherals, devices and software applications. It is also used to resolve thousands of customer inquiries and issues every day.

Every problem, solution and relevant hardware and software specifications, for each customer, is documented by iMantra. The user's demographic information is also captured by iMantra and their behavioral profile is also created by same.

To deliver unmatched support services while providing the lowest wait times and highest resolution rates in the industry, iYogi's Global Tech Experts, use this powerful knowledge base and combine their technology expertise with iYogi's comprehensive set of tools.

'Our customers count on iYogi to quickly and completely resolve their tech issues in their moments of crisis or frustration, meaning the reliability and performance of our Global Delivery Platform is of critical importance,' said Uday Challu, CEO and co-founder of iYogi, in a release. 'Akamai's Dynamic Site Accelerator solution gives us the ability to engage our customers with the delivery of our support tools and services, leading to both smoother resolutions and increased opportunities for additional customer transactions.'

'iYogi is setting standards for the remote support industry, offering powerful tools that help customers keep their technology performing as needed, at all times,' Robert Hughes (News - Alert), Executive Vice President of Global Sales, Services, and Marketing, at Akamai, said.  'A consistent, high-performing online experience is paramount for any enterprise with a global user base.  With the Akamai Dynamic Site Accelerator service, iYogi can increase the global usability of its tools while positively impacting transactions, revenue, and overall customer satisfaction.'

Akamai's Dynamic Site Accelerator service is built on Akamai's EdgePlatform, a massive network of over 61,000 servers in 70 countries, controlled by network intelligence systems that route requests, balance load and improve performance.

The enterprises, through Akamai are enabled to extend their Web sites to the Akamai EdgePlatform.  The result for each Web site is superior performance, greatly increased scalability and higher availability.

The benefits for all content types such as HTML, images, dynamic content, secure content, personalized content, software and document downloads  is provided by Akamai's Dynamic Site Accelerator service.

It also allows the enterprise to retain control over how this content is deployed and handled on the Akamai EdgePlatform.

In related news, iYogi has raised $15 million in funding to accelerate the company's continued global growth in consumer remote tech support services.