Dell Selects Synchronoss Platform

Dell Inc. reportedly selected Synchronoss Technologies’ ConvergenceNow Plus+ platform to globally enable on-demand activations of Dell’s entire connected device portfolio, including Dell’s first smart phone, designed on Google’s (News - Alert) Android Operating System.

 

According to officials from Synchronoss Technologies, the ConvergenceNow Plus+ platform will let Dell (News - Alert) offer its customers across the globe a unique experience via the online channel including streamlining subscriber management functions, as well as, cross channel global service activation with multiple service providers.

 

The initial markets supported will be North America and Europe, and then expanding on a global basis throughout 2010.

 

“We chose Synchronoss’ ConvergenceNow Plus+ platform because it allows Dell the flexibility to activate our entire portfolio of connected devices seamlessly,” Ezra Vance, director communications services at Dell, said in a statement.

 

Vance said that Dell takes the customer experience seriously and the company is pleased to partner with Synchronoss, who will enable a new integrated solution to enhance the world class buying and mobility experience Dell customers deserve.

 

“Around the globe, consumers are demanding connectivity to, from, and between devices. With the help of Synchronoss, we will begin to deliver a variety of options to help consumers activate and manage their 'connected life' with ease,” said Vance.

 

The company officials claimed that ConvergenceNow Plus+ is a high performance, multi-tenant platform that enables global OEM’s such as Dell, to consume on-demand order processing and subscriber management services. The platform exposes a simple set of adapters that enable customers to activate wireless services independent of the network they are operating.

 

“The market opportunity for connected devices such as Dell’s Smartphone is rapidly expanding and is forecasted to reach upwards of 2.5 billion devices by 2014,” said Stephen G. Waldis, president and CEO, Synchronoss Technologies (News - Alert).

 

Waldis said that the company intends to have a global footprint for ConvergenceNow Plus+ and are glad to have Dell as an anchor client.

 

Synchronoss Technologies is a global provider of on-demand transaction management technology.