Intel RPAT Support Now Available in LogMeIn Pro2 and LogMeIn Rescue Remote Access Solutions

Support for Intel (News - Alert) Remote PC Assist Technology (RPAT) is now available as a standard feature in the LogMeIn Pro2 remote access solution. In addition, an RPAT add-on for LogMeIn (News - Alert) Rescue is also available for purchase.

Even though support is provided by managed service providers (MSPs) along with value-added offerings, "truck-roll" support calls and equipment returns can increase costs. MSPs can lower their support costs and extend a superior service experience to their clients by using the new Intel RPAT with LogMeIn remote support and remote management solutions.

 

In a release, Kevin Farrell, vice president of digital living, LogMeIn, Inc., said the capabilities of Intel RPAT are so essential for IT service providers that they made it a standard in their remote access product, LogMeIn Pro2. RPAT will help service providers deliver better service and reduce the time technicians need to be on-site resolving issues which in turn means lower costs for MSPs.

 

Recent research by Intel confirms that support issues which remain "unresolvable" in the OS account for around 46 percent of support costs. When LogMeIn is used with Intel RPAT, MSPs can address many of these issues without a truck-roll or equipment return. LogMeIn provides below the O/S access for advanced remote support and manageability.

Intel RPAT and LogMeIn enable support professionals to extend and differentiate their service offerings by including proactive management of their customers' environments. Intel RPAT and LogMeIn essentially provide the ability to power on a remote computer, which eliminates the need for users to leave their computer on or in sleep mode to receive critical updates or perform back-ups. This results in better PC management and better power management for customers and the ability for MSPs to increase services revenue. In addition, technicians can access remote computers at the BIOS level in the event of an OS or hard-drive failure.

According to David Tuhy, Intel general manager in the Business Client Group, Intel Remote PC Assist Technology gives MSPs greater manageability and the ability to extend superior service to their clients. Intel RPAT and LogMeIn have enabled PTY; a managed service provider to expand its proactive support to PCs. PTY has been able to reduce the number of technicians visiting client sites for PC support by using this technology. Moreover, PTY has reported a reduction in service phone calls from clients.

LogMeIn Pro2 provides anytime, anywhere access to a computer's files and applications. This enables a user to work with a remote computer securely from a web browser. On the other hand, LogMeIn Rescue allows support organizations to deliver high-touch support, training and educational services to customers, partners and employees cost-effectively. Rescue is a secure, web-based help desk and remote support solution that enables support professionals to connect to a remote computer or smartphone without pre-installed software.