infoTECH Feature

February 04, 2009

eCreek Solution Installs Indosoft Call Center Software

Indosoft, which offers full-featured call center software with global turnkey installations and software management for both inbound and outbound call centers, has announced successful installation of its call center software suite at eCreek Solutions Group.
The deployment of Asterisk (News - Alert) based call center software with "Enhanced Q-Pump and ACD"  eCreek will enable users to expand into inbound call center services.
"Indosoft's call center software technology was selected based on the robustness of the platform, the capability of its ACD and the availability of simple, easy to use wizards for setup and management,” said Colter Strahan, vice president of Information Technology at eCreek, in a statement.
“As a call center service provider, we had unique requirements and were looking for a complete inbound call center software suite."
Strahan said that this call center software has an open architecture with flexibility and control that freely integrates with the company’s business systems.
He said that the company was looking for the best solution and the best value for the investment and everything pointed to Indosoft. “The Indosoft call center technology has allowed the company to reduce the cost of installation, increase agent productivity and improve overall efficiency."
"We are excited about deploying this contact center software suite at eCreek. The computer telephony system will scale to multiple Asterisk servers with individual components of the call center software solution permitting easy expansion for future growth. The ACD with skills-based routing, virtual queues and personal queues are designed to cater to the needs of enterprise level call center service providers," said James Terhune, CTO of Indosoft.
Terhune claimed that this is a feature rich call center software solution that can effortlessly scale with growth.
“It is a milestone in our development of call center software to build an effective ACD tightly integrated with Asterisk and a single Q-Suite managing multiple Asterisk servers.”

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Tim Gray

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