Bomgar's Remote Access Software Supports Remote Desktop Control

Bomgar, a company focused on remote access solutions, reportedly has announced that its “With Built-In Jump” technology enables support technicians to service, maintain and resolve problems with remote unattended computers without moving from their desks.

 

Bomgar (News - Alert) assures that its remote desktop control solutions will attend situations that would normally require on-site visits can usually be resolved remotely. Enterprises using Bomgar’s solutions routinely reduce their on-site visits by 25 to 98 percent. This also reduces travel time significantly and support technicians who would often be out of the office and unavailable have more time to attend to other duties.

 

Support technicians can gain control of as many unattended remote servers, desktops, terminals and Point of Sale systems as necessary with Bomgar’s Jump Technology. Jump is built into Bomgar, so there is no need to purchase additional solutions.

 

Company Founder and CEO Joel Bomgar (News - Alert) says that businesses using his solutions have also reduced first call resolution by 20 to 100 percent, eliminated on-site visits by 80 to 100 percent, and decreased call times by 30 to 80 percent.

 

Also, he said, Bomgar’s remote desktop control is more efficient when compared to desktop support which usually takes more  manpower, as support technicians are required to more often visit the location of the remote computer. 

 

In November, Bomgar was ranked number 28 on Deloitte‘s 2008 Technology Fast 500 annual list. Companies that have experienced substantial growth in North America across technology, media, telecommunications and life sciences industries are eligible for the list. Rankings are based on percentage of fiscal year revenue growth over five years, from 2003-2007. Bomgar grew 11,500 percent during this period.

 

As TMCnet reported, Joel Bomgar was quoted as saying: “This recognition on Deloitte’s (News - Alert) prestigious Technology Fast 500 list affirms the continued growth of our market and the unique value Bomgar’s virtual support software offers organizations. We are excited and honored to be named as one of the fastest growing software companies in the nation.”