infoTECH Feature

May 22, 2019

7 Ways to Boost Your Business with After-Hours Support Services

Call centers are a demonstrated method to create a recurring sales engine and diminish costs. They’re additionally a successful method to expand your location, broaden your business hours, and work with top-quality talent. Call centers also help fill in operational holes that can otherwise slow down your company’s growth plans.

Here are 7 ways call centers can help entrepreneurs accomplish a progressively beneficial growth plan and why you should consider them.

1. You work with passionate, and profoundly prepared, client-driven experts.

Call center service providers can empower you to work with the right specialists in customer care. You can be certain that well-trained experts will interact wit your customers and offer a magnificent support to your loved customers. Rather than being put on excessively long and exchanged, down-and-forward spirals of communication, your clients will be inspired when they see you have a devoted group of skillful operators taking care of their worries. Such positive client experience is ensured to keep them returning, resulting in immediate growth of your business.

2. You can concentrate on scaling your business.

Non-core business functions, for example, answering inbound calls, emails or chat messages, consume a great deal of time and can divert you or your core team from carrying out other business critical functions. Outsourcing to an established and reliable call center can help entrepreneurs concentrate on their primary responsibilities, resulting in improved product & service offering, maintaining competitive advantage & being ahead of time.

3. Your business hours are broadened.

All growing businesses understand the importance of working 24 hours per day, 7 days a week, 365 days a year. Entrepreneurs can profit tremendously by having a 24/7/365 support team but be informed, it’s an expensive proposition. The cost of having a large support team will reflect on your company’s bottom line immediately. At the same time, the mental drain of maintaining support staff during night, over the weekends and holidays has its own share of challenges which invariably falls on business owners or the senior team members. Most entrepreneurs find after-hours support services a good alternate. It encompasses the best of both worlds. While you keep a minimum team in-house and outsource after-hours support to an external call center company. You not only keep the cost under control but also ensure 24/7 availability for your customers.

4. You limit your operational expenses.

Limiting superfluous expenses is significant for entrepreneurs who have limited capital to work with. This is the reason re-appropriating customer support services is an obvious choice for small & large businesses alike. Businesses in the US alone outsource tens of billions worth of services each year.

5. You gain insights to industry information, best practices and hardware.

Call center service providers can keep your business in-sync with the latest industry trends, best practices, and innovations. Partnership with a reliable and tenured call center service provider empowers entrepreneurs to work with a proficient group of professionals capable of utilizing cutting-edge innovation, software tools and best in class hardware, for improvement of the business.

6. You get to lower cost per call and request.

Having an established call center outsourcing company can help you lower your cost per call or cost per engagement. Call center companies bring in innovation, optimization and efficient process flows. This results in lower cost per interaction and higher efficiency. Not to forget the speed to ramp up operations when business is booming. This is particularly relevant for organizations with an exceedingly specialized product or service offering that requires inside-and-out learning. Redistributing eliminated the expense of enrolling, training and retaining qualified support agents.

7. You’ll diminish the pressure, time, cost of contracting and preparing. 

Many business earn a large portion of their sales via promotions, offers, discounts, especially during the peak business season. This brings about a sudden spurt in customer interaction which must be managed efficiently. A large team around the year will burn your cash unnecessarily. Being under-staffed during busy season will prevent you from fully exploiting the benefits of your promotions and peak season business. Either way, it’s unwanted stress on your business. By having an outsourced call center which can ramp up and ramp down quickly, you ensure just the right amount of staffing, dynamically aligned with your business cycles.

Final Word

For growing businesses, staffing and dealing with non-core activities is difficult and expensive. Successful companies will endorse the benefit of partnering with a trusted & experienced outsourced call center service provider. Every penny & minute saved can be put to good use in growing your business. Competition is tough in today’s digital world and there is limited opportunity to experiment with old business models. They just don’t work. As leaders and owners of new age business, you must focus on scaling fast, keep cost low and improved product & service offering. Having a trusted provider along you can go a long way in building a sustainable business for the long run.


Subscribe to InfoTECH Spotlight eNews

InfoTECH Spotlight eNews delivers the latest news impacting technology in the IT industry each week. Sign up to receive FREE breaking news today!
FREE eNewsletter

infoTECH Whitepapers