infoTECH Feature

March 15, 2019

How VoIP Services Have Revolutionized Business Communication

Businesses rely on various communication channels to streamline operational processes. With recent advancements in digital technology, companies today can pick and choose which communication tools to adopt. In the past, the most essential tool used by companies was traditional phone lines. Today, traditional phones are powered by the internet through a service known as VoIP.

How does VoIP work?

Voice over Internet Protocol or VoIP converts an analog signal into a digital signal and transmits it through the internet. Imagine your phone service using internet lines instead of traditional phone lines. VoIP providers either supply their clients with an IP phone or a computer-based technology. An IP phone has all the features of a hard phone, except that it is connected to Wi-Fi or Ethernet. On the other hand, computer-based VoIP technology uses software installed on the computer to make phone calls. VoIP services are highly efficient because the network packet switches data; hence, making the transfer a faster process.

How has VoIP changed the way businesses communicate?

There are many reasons why VoIP services are better than traditional phones. The following are several reasons why VoIP is suitable for companies of all sizes:

  • Cost-effective. One of the primary challenges of using traditional phone services is that long-distance phone calls can be quite expensive. In using a VoIP service, you are relying on the internet to make the phone call. Thus, there is no additional cost on top of what you are already paying for the plan. Nonetheless, you also need to pay attention to the features included in the plan and know how to get the most out of your VoIP service.
  • Mobility. In this day and age, it is essential for businesses to take advantage of every opportunity to increase efficiency. VoIP services allow for calls to be made wherever there is an internet connection. If you have an off-site or traveling workforce, employees can easily make phone calls even when they are away from their desks.
  • Scalable service. The needs of a company can change over time. With the help of cloud technology services, a company can adjust its storage and data needs to as little or as much as required. Expanding to a new location or moving to a different office is also easier.
  • Less hardware required. A VoIP service can be hosted entirely in the cloud, thus requiring less equipment. In using a VoIP service, all the company’s data and business communication needs are coursed through a single network.
  • Simple communication process. Communicating through a VoIP service is more straightforward and easier. Companies can focus on making sure that all stakeholders are well-informed, especially the customers.

All VoIP providers offer various features included in their plans. These features can improve productivity and help employees efficiently perform their tasks. But each enterprise has different requirements that need to be met; hence, the importance of analyzing the inclusions of each plan before committing. Indeed, VoIP is responsible for making significant strides in communication and will continue to do so in the coming years.


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