India based managed service provider Zeal Softech has selected Nimsoft (News - Alert) Unified Manager to provide unified monitoring and ticketing services across its customers’ server, network, application, cloud and storage assets.
Anand Chandel, CEO of Zeal Softech, said that precise, continuous monitoring of both hardware and software is essential for preventative incident management and for pinpointing the root causes of chronic service issues.
“By cost-effectively providing this monitoring and automating the capture of relevant infrastructure insight into our trouble-tickets, Nimsoft Unified Manager helps streamline our support service processes and enables us to ensure the health of our customers’ environments,” he said.
A multi-tenant IT Management-as-a-Service solution, Nimsoft Unified Manager integrates infrastructure monitoring and ready- to-use ITIL-based service management. With this unified solution, Zeal Softech expects to provide proactive troubleshooting and incident resolution across customer infrastructures. Company officials said that this will help them keep mission-critical systems and applications up and running.
“Managed service providers like Zeal Softech have to maintain granular insight into all of their customers’ complex, business critical environments—while also rigorously controlling their operational costs,” said Mark Frost, general manager, Nimsoft Solutions Group.
Frost said the Nimsoft Unified Manger addresses this twin challenge by providing Zeal Softech with the comprehensive management insight it needs to efficiently and effectively resolve infrastructure issues.
Previously, Zeal Softech used point solutions from other vendors. The company, however, found the lack of integration to be inefficient and time-consuming to manage.
Nimsoft has enabled Zeal Softech to monitor and manage all systems and applications with a single integrated, Web-based dashboard.
The new capabilities are expected to be delivered as part of the Zeal Softech’s Desktop Care Plus (ZDC+) offering. Company officials said that this offering provides its customers with efficient, effective desktop management by automating up to 40 percent of routine, manual tasks, freeing IT staff to focus on higher-value work.
Nimsoft is a provider of integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer (News - Alert), SunGard Availability Services, Sur La Table, TriNet, and Virgin America.
Earlier in April, Fujitsu and Nimsoft announced a global partnership under which Fujitsu (News - Alert) has incorporated innovative Nimsoft IT management-as-a-service monitoring and service desk solutions into its Fujitsu Global Cloud Portfolio.