As part of the expansion of its customer service operations, DHost, a domain and hosting company in the Indian market, has moved its headquarters to Chandigarh. The move allows DHost to upgrade its customer service infrastructure to provide better response to customer support requests.
The company has installed Kayako live chat software, a one-click interface that allows it to resolve hundreds more customer issues each day. Indian customers can contact the company via toll-free number. However, when a customer contacts the company, they can expect a response from a DHost customer executive within 24 hours thanks to a well-designed ticketing system.
“DHost is a Growth oriented organization and certainly believes that business value cannot be achieved through technology alone,” the company stated on its blog. “It starts with Expert people to get to the heart of client’s business objectives and develop the most custom solutions to fit its requirements. We believe this human-centered approach to technology is what makes the difference at DHost.”
In addition to building up its customer service infrastructure, DHost has added multiple video tutorials to help customers find answers to their most frequently asked questions. The company also offers a blog featuring information about the latest technology and promotional offers for customers in India.
Further, DHost offers Linux-powered reseller hosting that features a cPanel/WHM control panel and a fully brandable storefront for resellers. The plan is tiered in pricing according to the amount of bandwidth and disk space needed by the reseller, and it gives people with no web hosting experience the ability to start their own web hosting company. DHost offers hosting on the Joomla, WordPress, Drupal and other platforms.
The company was a sole proprietorship as recently as 2011 but has since become a DANIN IT Private Limited company.