infoTECH Feature

March 29, 2011

Novell Operations Center Integrated with SAP ITSM

As part of its ongoing alliance with SAP AG, Novell (News - Alert) has announced that its Novell Operations Center can now be configured to integrate with the SAP (News - Alert) IT Service Management (SAP ITSM) application.

In physical, virtual and cloud computing infrastructures, Novell Operations Center maps and measures mission-critical services. While providing real-time measurement, and mitigating the risk of service-impacting events with a proactive view of changes before going into production, it monitors performance and availability, maps service models to meet compliance. By delivering views that are configured in a user's environment through services for a standard deployment, Novell Operations Center enhances the SAP ITSM solution.

Novell Operations Center for Service Monitoring can speed diagnosis and service restoration by 90 percent. Our solution also consolidates information from existing IT management tools into one live view that links business and IT goals.

“Novell Operations Center enhances the overall value of SAP ITSM by providing an end-to-end view of services to monitor, map, measure and manage an organization's complete IT infrastructure," said Joe Wagner, senior vice president and general manager of Global Alliances at Novell.  "As part of our ongoing alliance with SAP, we can offer customers a defined solution that not only addresses specific challenges, but also adds value to both companies' growing footprints in the data center systems.”

With the help of SAP ITSM, Novell Operations Center provides customers with the flexibility to begin with a very simple and limited, configurable implementation. Later, they can choose to build upon this initial implementation to a more complete business service management deployment. Without the need for re-implementation of the solution, the pace and choice is up to the user.

Recently, the company announced that the 16th Asian Games chose the company's Linux and enterprise management technologies to implement a data center and software distribution management system to support the event.  The Guangzhou Asian Games Organizing Committee used SUSE Linux Enterprise, Novell Cloud Manager and Novell ZENworks Configuration Management to enable uniform deployment and provide management of all terminal devices.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Jennifer Russell

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