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InnoCaption Achieves Major Milestones in 2020, Grows Active Users by 65%BUENA PARK, Calif., Jan. 19, 2021 (GLOBE NEWSWIRE) -- InnoCaption, a mobile app-based provider of real-time captioning of phone calls for the deaf and hard of hearing, today announced a record year in 2020 with 65% growth in active users, a new Federal Communications Commission (FCC) certification, and a multitude of new features for its application. Growth in users and the effects of the pandemic led to skyrocketing demand for InnoCaption’s service, with average call volumes more than doubling over the course of the year. The company is proud to provide a vital communications accessibility service to its users during a turbulent year and looks forward to continuing its user-driven innovation in 2021. The deaf and hard of hearing community has historically faced challenges when making and receiving cell phone calls to speak with friends and family, doctors, and to stay connected professionally. The need for technology to assist with virtual communication has grown over time and most recently became a necessity as a result of the pandemic. InnoCaption is the first and only mobile app to provide real-time captioning of smartphone calls to the deaf and hard of hearing at no cost to the user primarily through stenographers. FCC Grants Certification for Automated Speech Recognition (ASR) In response to requests from the user community for support in languages other than English, InnoCaption also added the ability to geerate captions of Spanish phone calls through ASR. Support for more languages will be rolled out in 2021. “2021 promises to be a year where ASR will finally become more accepted as an enabler for accessibility as long as it is provided as a choice for the user,” said Joseph Lee, Co-CEO at InnoCaption. “In 2021, InnoCaption will be dedicating significant R&D efforts towards ensuring our ASR offering is providing high levels of service to our users. We expect to see the proliferation of ASR technology in many aspects of tech-enabled services and in consumers’ daily lives and ensure that this technology is tailored to benefit the deaf and hard of hearing community.” New Application Features and Functionality
“We’re incredibly proud of the growth of the company, what we’ve been able to create for our expanding user base, and what we have in the store for 2021 to maintain this rapid innovation,” said Joe Duarte, Co-CEO of InnoCaption. “In 2021, you will see InnoCaption accomplish higher levels of excellence and continue to advocate for policies that put the community’s needs and interests first.” In 2021, InnoCaption is committed to expanding the company’s marketing efforts to reach deaf and hard of hearing users who are in need of captioning and don’t yet know about our service. The company will also make strategic hires to augment the team and keep up with the rapid pace of growth and development. About InnoCaption InnoCaption is committed to offering the best telecommunications accessibility solution to the deaf and hard of hearing community. The leadership team behind InnoCaption has always focused on putting the accessibility needs of users first and foremost, enabling them to drive innovation since launching the InnoCaption app in 2016. For more information, visit www.innocaption.com and follow us on Facebook, Instagram, Twitter, LinkedIn and YouTube. Media Contact: |