Information Technology

eBook Library

eBook Title:
Proactive vs Reactive: How Savvy Use of Analytics Helps Contact Centers Navigate and Adapt to Uncertainty


Company Name:
Nice inContact


Abstract:

How can your contact center become more adaptive and 'future-ready'?

This new Aberdeen eBook has all the latest guidance to help you manage potential risk factors and future impact events with a strategic approach.

Download your copy to learn:
• How to maximize data quality to shift from a reactive contact center to a proactive one
• How to use analytical insights in a timely and efficient manner to stay ahead of the game
• How to make a business case for becoming proactive, using metrics like customer satisfaction, productivity gains, and service costs

 Please complete and submit this form to have the eBook delivered straight to your inbox



First Name: *
Last Name: *
Job Title: *
Company: *
Address: *
Address2:  
City: *
State: *
Zip/Postal Code: *
Country: *
Work Phone: *
E-mail Address: This is the email address the file will be delivered to. Please confirm this is correct before submitting *


NEW — Early Notification
Check boxes if you would like to automatically receive related information on:


*Company size