Information Technology

CONTRIBUTORS

Erik Linask Info

TMC

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of its print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves nearly 3 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet.

Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

 

Latest Articles

07/01/2026 AI Is Changing MSP Value Proposition, Not Eliminating It
06/30/2026 MSPs: The Network Is No Longer Someone Else's Problem
06/24/2026 The Next MSP Platform Battle Will Be Fought Over Data, Not Features
06/24/2026 The AI ROI Problem Was Never About the Model; It's About Integration
06/24/2026 Why MSPs Need a Multi-Tenant Model for Managed Video Surveillance
06/23/2026 When AI Learned to Pick Up the Phone
06/17/2026 The Invisible Attack Surface: AI Agents Are Becoming Enterprise Security's New Blind Spot
06/17/2026 The Five-Minute Breach: Why Email Security Can No Longer Stop at Delivery
06/10/2026 The SOC Gap Organizations Can No Longer Afford to Ignore
06/09/2026 AI-Powered Call Screening Is Forcing Contact Centers to Rethink AMD
06/09/2026 Deepgram, Fortanix, and NVIDIA are Making Voice AI More Practical for Regulated Industries
06/08/2026 For MSPs, the Future of Patching Is Not Just Faster, It's Safer
06/03/2026 The Forgotten 70%: Enterprise Communication Is Finally Catching Up to the Deskless Workforce
06/03/2026 ConnectSecure's Partnership with TD SYNNEX Lowers the Barrier to Entry for MSPs Building Security Services
06/02/2026 MSP Billing Just Got Little Less Painful Thanks to Sherweb and HaloPSA
06/02/2026 What 50,000 Help Desk Tickets Reveal about the Next Big MSP Opportunity
05/27/2026 The Hidden Tax on Productivity Comes Before the Work Actually Starts
05/27/2026 SonicWall's New Channel Chief Has Done Something Most Haven't: Actually Been a Partner
05/26/2026 AI Is Shifting Attacks from Payment Systems to People
05/22/2026 Employees Are Using AI More Than Ever, but Companies Aren't Ready for What That Means
05/22/2026 GoTo Makes the Argument That Small Business Shouldn't Mean Second-Rate CX
05/22/2026 When Seconds Matter, Estonia Is Making Sure the Warning Gets Through
05/22/2026 The Enterprise AI Governance Gap Is Closing and Claude Is Becoming a Test Case
05/22/2026 Why ManageEngine's Autonomous AI Push Should Matter to MSPs
05/21/2026 From Artisan Roots to Global Ambition, Robertet Is Building the Network Foundation for Manufacturing, Compliance, and AI
05/21/2026 The Backup Failed. Did Anyone Notice?
05/20/2026 Enterprise AI Governance Is More Complicated Than Companies Think
05/20/2026 Why Award Marketing Should Be Part of Every B2B Tech Company's Growth Strategy
05/19/2026 As MSPs Scale, PDQ Connect Targets the Endpoint Management Bottleneck
05/19/2026 RushFiles Review: Secure File Sync and Share Built for MSPs, Resellers, and Regulated Customers
05/14/2026 Open vs. Closed: What Your VMS Choice Really Means for Your MSP Business Model
05/12/2026 As AI Phishing Scales, IRONSCALES Is Betting Anthropic Verified Defenders Will Matter More
05/12/2026 Small Business Pressure Creates a Bigger Opportunity for MSPs
05/11/2026 For MSPs, the Promise of VDI Has Always Been Clear, The Delivery Model Hasn't
05/07/2026 BCM One and TD SYNNEX Partner to Solve MSPs' Biggest Telecom Challenge
04/30/2026 Defense in Depth: The Perimeter is Back and That Changes Everything
04/21/2026 Meet Janus: Todyl's AI Agent Built for the Chaos of a Live Security Incident
04/17/2026 NetWolves and Procure IT Partner to Eliminate IT Stack Blind Spots
04/17/2026 Evergent Thinks Agentic AI Can Fix Telecom's Churn Problem
04/16/2026 Hybrid Meetings Still Feel Broken; Owl Labs Is Trying to Fix Them
04/14/2026 The Laptop Deployment Bottleneck MetTel Wants to Remove
04/14/2026 N-able DRaaS Bridges the Gap Between Data Backup and Business Resilience
04/14/2026 Compliance Doesn't Equal Security, and SilverSky Wants the Industry to Stop Pretending It Does
04/10/2026 FCR by Design: Outcome-Based Call Center QA That Actually Solves Problems
04/06/2026 Telesystem Tackles One of Microsoft's Biggest Problems: Teams Calling Deployment Complexity
03/31/2026 26North's Intermedia Deal Is a Bet on Partner-Led Cloud Communications
03/31/2026 The New Cyber Reality: Same Threats, Faster Attacks, Higher Stakes
03/26/2026 The VSaaS Opportunity: How MSPs Can Build Recurring Revenue with Video Surveillance
03/25/2026 Cyber Visibility Is No Longer Enough Without Proof and Remediation
03/25/2026 MSP Growth Will Come From Solving IT's Maturity Mirage Problem
03/23/2026 KnowBe4's New Teams Reporting Tool a Sign That Phishing Defense Has Moved Beyond Email
03/20/2026 Your AI Is Only as Smart as the Data It Can See
03/17/2026 GoTo Accelerates IT Channel Evolution with LogMeIn Partner Network
03/17/2026 Island Wants to Replace Your Entire Security Stack with a Browser
03/17/2026 Is Workplace AI Debate Shifting From Efficiency to Employee Confidence?
03/16/2026 NinjaOne is Turning Vulnerability Management From a Scan Cycle Into a Continuous Workflow
03/13/2026 As Spam Labels Rise, AVOXI Pushes a New Model for Trusted Outbound Voice
03/13/2026 From Good to Great: The Relentless Pursuit of CX Excellence
03/13/2026 Seeing an Attack Is No Longer the Same as Stopping One
03/12/2026 Huntress' Reseller Push Signals a New Phase in SMB and Midmarket Security
03/11/2026 ArmorPoint and Dynascale Target the Gaps Between CloudOps and Cybersecurity
03/11/2026 Why Sinch's Voice Relay Matters for the Next Phase of Enterprise Voice AI
03/09/2026 Better Together: Why Scale Computing's Acquisition of Adaptiv Networks Makes Sense for the Distributed Enterprise
03/06/2026 Points, Badges, and Better Agents: Using Gamification to Transform Call Center Agent Training
03/06/2026 Points, Badges, and Better Agents: : Using Gamification to Transform Call Center Agent Training
03/05/2026 The Customer's Verdict: Using Post-Interaction Surveys to Drive Real Contact Center Improvement
03/04/2026 Why Voice Is Winning: The Enterprise AI Interface Nobody Heard Coming
02/27/2026 From Evaluation to Empowerment: Using Call Center QA Scores to Drive Agent Growth
02/27/2026 When Things Go Wrong: Service Recovery Strategies for Positive Customer Service Outcomes
02/24/2026 The Enterprise AI Paradox: Why Your Most Important Data Is Still Out of Reach
02/20/2026 Out of the Office, Not Out of the Loop: Managing Remote Call Center Agents
02/20/2026 Omnichannel Done Right: How to Deliver Consistent CX Across All Touchpoints
02/19/2026 When the Spreadsheet Breaks: Telecom Billing Is a Hidden Bottleneck in MSP Growth
02/19/2026 Telinta Enhances TeliCore Platform with Seamless Zoho CRM and WorkDrive Functionality
02/18/2026 The Voice Data Gold Mine: Your Phone System Knows More About Your Business Than Your CRM
02/17/2026 The Hidden Single Point of Failure: Why The Internet Is No Longer Enough
01/21/2026 When IT Operations Meet the World's Fastest Sport: What NinjaOne's Partnership with an F1 Team Tells Us About Enterprise IT
01/16/2026 BCM One Charts New Course with Pure IP Rebrand and IQ Platform Launch
12/15/2025 Your Agents Know What's Wrong with Your CX; Are You Listening?
12/15/2025 Beyond the Scorecard: Measuring the Impact of Agent Training
11/25/2025 When Customers Explode: Turning Call Center Escalations Into Loyalty Opportunities
11/25/2025 The Feedback Loop That Separates Good Call Centers from Great Ones
11/14/2025 From Call Center QA to Coaching: Transforming Quality Monitoring into a Development Tool
11/06/2025 Creating a Customer-Centric Culture in Your Call Center
10/31/2025 From Black Box to Glass Box: How NetrioNow Rewrites the MSP Contract with Mid-Market IT
10/31/2025 Trust Is Now a Revenue Strategy
10/30/2025 Product Review: IONOS Data Center Designer (DCD)
10/28/2025 5 Skills Every Modern Call Center Agent Needs
10/17/2025 Beyond Supervision: How Call Center Leadership Transforms Agents into CX Champions
10/10/2025 The Art of Active Listening: Training Agents to Truly Hear Their Customers
10/09/2025 Turning Call Center QA Insights into Action: Data-Driven Coaching for Better FCR and CSAT
09/26/2025 From Huddle to Hall: Jabra and Huddly Simplify Large Room Systems for Scale
09/26/2025 Stop Repeating Yourself: Building Frictionless Omnichannel Customer Experiences
09/26/2025 Measuring the Impact of CX Quality Initiatives on Business Outcomes
09/25/2025 MSP Cybersecurity in 2025: AI-Fueled Demand Meets a Readiness Reality Check
09/23/2025 SMBs in the Crosshairs: Turning an Attack Surge into MSP-Led Resilience
09/18/2025 From EX to CX: How Agent Well-Being Drives Better Call Center Outcomes
09/17/2025 Microsoft 365, Copilot, and the Next Wave of Managed Services with Intune for MSPs
09/15/2025 Seeing (and Fixing) What Users Feel: Monitoring Challenges in Microsoft-Centric Enterprises
09/12/2025 Understanding the Voice of the Customer: From Insight to Impact