GFI Software, a provider of software infrastructure for small and medium-sized enterprises (SMEs), has announced that GFI MAX RemoteManagement, its remote network monitoring and management solution, now features Take Control for secure remote access and user assistance.

These new features enable managed service providers (MSPs) and IT support companies to connect easily and securely to any monitored server or workstation, whether attended or unattended, with one click from the GFI MAX dashboard, said company officials.

An IT managed services software solution, GFI MAX RemoteManagement makes it easy to stay on top of customers' servers, desktops, networks, hardware and software with its monitoring and management, inventory tracking and automated server and desktop maintenance tools.

Company officials said that this solution can be installed and set up in 10 minutes and requires no training, hardware, contracts, or contractual commitments.

Thanks to the integration of TC with the RemoteManagement dashboard, customers can get onto a machine and resolve the problem efficiently. Company officials said that the functionality of the solution builds on the capabilities of the underlying technology, including multiple concurrent sessions, file transfer, integrated text, voice and even video chat for user support applications.

“The capability to deliver complete unattended remote access with no additional open ports or VPN connections being required has been one of the most requested features for remote management solution,” said Dr. Alistair Forbes, chief technology officer at GFI MAX. The release of the company’s Take Control (TC) feature will deliver this as a fully-integrated part of the GFI MAX RemoteManagement solution.

Take Control gives MSPs and IT support companies the capability to provide a better service using fast remote access and support. The additional benefits include ability to connect immediately to servers and workstations -- even via firewalls; ability to connect concurrently to up to three servers and workstations direct from the dashboard; and more.