Hosted PBX Feature
October 12, 2009
Hosted PBX Provider's C3 Voice Offers Users Easy and Cost Effective System
By Kelly McGuire, TMCnet EditorAfter a recent discussion on hosted PBX provider Thinking Phone’s C3 (News - Alert) Connect, a quality of service system on the company’s coherent customer communications platform, or the “C3 platform,” it’s no surprise that exceptional services goes far beyond just one system within the C3 platform.
The company’s C3 Voice is another system within the platform that offers clients outstanding service with a low maintenance platform. As a hosted IP-PBX (News - Alert) system, C3 Voice is designed to be a cost-effective and simple multi-hosted system that provides users with a scalable voice platform that integrates with the other C3 platform modules in a quick and easy manner.
C3 Voices offers users a business phone system as a service that is created and stored in Thinking Phone’s data network, as opposed to an equipment based system that is stored at a user’s location, and requires more maintenance and more responsibilities. By providing a remote-based phone system, customer relationship management, or “CRM,” companies – both SMBs and large enterprises – can be deployed a centralized PBX system while staying focused on their core business.
And, since all the C3 Voice systems are managed by Thinking Phone, the only components that a call center site will receive are the IP handsets and network infrastructure. Using VoIP for calls, the elimination of PSTN creates a more efficient and time effective system, where multiple calls can be made at once, increasing sales agents turn over for contracts and securing deals.
With the C3 Voice platform, users receive an additional set of features including:
· Polycom (News - Alert) IP handset
· Direct Inward Dialing, or “DID,” numbers
· Caller-ID
· Simultaneous ring
· Ring groups
· Four digit dialing
· Global call transfer
· Saved call lists and re-dial
· Find-me / Follow-me
· Music on hold
· Handset and dial-by-name directory
· 3-way conferencing
· Do not disturb
· Call forwarding
· Voicemail to email
· Out of service re-direct
· Web based configuration
And, while all the above features come as part of the C3 Voice platform, there are other add-ons that a call center can tack on to their queue that will create an even more advanced system.
While this long list seems like a bunch of words on a page, without a more solid meaning, it's easy to wonder how all of these features can benefit a call center.
According to Thinking Phone officials, there are a plethora of opportunities to benefit from when enlisting C3 Voice’s services.
And, while all the above features come as part of the C3 Voice platform, there are other add-ons that a call center can tack on to their queue that will create an even more advanced system.
While this long list seems like a bunch of words on a page, without a more solid meaning, it's easy to wonder how all of these features can benefit a call center.
According to Thinking Phone officials, there are a plethora of opportunities to benefit from when enlisting C3 Voice’s services.
Call centers can reduce the cost of ownership with C3 Voice as there is no complex or costly hardware to purchase and its service-based approach allows call centers to create, view and execute business scenarios quickly.
In a very unstable economic recession, lowering costs in any area of a business is essential, and with C3 Voice, not only are costs lower, but all office locations and employees are brought together under the one complete system. So, remote employees or offices anywhere around the world can be connected using a single phone number, which will improve operations and help management retain control.
The system is constructed for reliability, and operates geographically every minute of every day, solidifying its architecture that’s designed to meet the needs of an ever changing and fast paced call center. And, since the C3 Voice system is scalable in both SMBs and large enterprises, any call center can increase management visibility and control with the systems Web-based management and reporting features, to conduct operations for as little – or as many – employees as there are.
In a very unstable economic recession, lowering costs in any area of a business is essential, and with C3 Voice, not only are costs lower, but all office locations and employees are brought together under the one complete system. So, remote employees or offices anywhere around the world can be connected using a single phone number, which will improve operations and help management retain control.
The system is constructed for reliability, and operates geographically every minute of every day, solidifying its architecture that’s designed to meet the needs of an ever changing and fast paced call center. And, since the C3 Voice system is scalable in both SMBs and large enterprises, any call center can increase management visibility and control with the systems Web-based management and reporting features, to conduct operations for as little – or as many – employees as there are.
Kelly McGuire is a TMCnet Editor. To read more of her articles, please visit her columnist page.
Edited by Kelly McGuire
More Hosted PBX News 
