CompuCom and Service-now.com to Deliver ITSM

CompuCom Systems, Inc., an IT outsourcing company, today announced its partnership with Service-now.com (News - Alert), a provider of on-demand IT service management software, to deliver Web 2.0-based IT service management technology.  

 

Service-now.com and CompuCom are promoting on-demand IT service management, based on ITIL v2 and v3 processes, for service consistency and automation across IT departments, while reducing legacy client/server software implementation and management costs.

 

“As a leading IT outsourcing company, we deliver innovative technologies and services to drive greater business value from IT infrastructure,” states John McKenna, chief strategy and services officer at CompuCom. “IT organizations are searching for new integrated infrastructure solutions that make ITIL v2, v3 process implementations easier and more effective and the Service-now.com solution is a great example of an offering that meets these requirements. The solution provides CompuCom a platform to expand our Infrastructure as a Service (IaaS) capabilities and leadership position. Our combined capabilities provide clients unprecedented variability and scalability needed during uncertain economic times.”

 

“The Service-now.com platform is changing the perception of IT management software,” says Rob Luddy, Service-now.com VP of sales.

 

The platform provides fastest implementations based on ITIL v3 guidance. It provides disruption-free, effortless auto-upgrades that preserve all customizations. The platform can be used for massive, global deployments.

 

The platform has more than 30 integrations to third-party systems and data sources. It gives on-demand flexibility, supporting hosted or on-premise implementations and has lowest TCO.

 

“This is a true partnership with CompuCom and we have demonstrable success in multiple accounts at the field level,” Luddy added. “Our customers are looking for solutions that deliver best-of-breed technology, quality and value. The CompuCom legacy of industry-leading IT service expertise combined with Service-now.com technology creates a solid foundation for IT and business efficiency.”

 

CompuCom is an IT outsourcing company that also provides application development, procurement and management of hardware and software. With more than 20 years of existence, CompuCom has more than 11,000 employs. CompuCom’s Integrated Infrastructure Management (IIM) solution reduces costs and increases productivity.

 

Service-now.com provides on-demand IT service management software. It integrates ITIL v3 processes, software-as-a-service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self-managing application. Service-now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 190 customers worldwide.