Verizon Named Leader in IDC's Asia-Pacific Telecommunications Vendor Analysis Report

Verizon (News - Alert) Business, a provider of integrated IT and communications solutions for business and government agencies, announced it has been once again named a Leader in the Asia-Pacific Telecommunications market by IDC (News - Alert).

Verizon's continued upgrading of its global network, investments in its data centers and security capabilities, as well as the ongoing efforts to enhance the overall customer experience contributed for the recognition.

“We continue to break new ground in Asia, and this accolade further validates our continued investments to support our market vision,” said Andrew Dobbins, Verizon's vice president, Asia-Pacific, in a statement. “Everything we do is designed to strengthen our overall customer experience, and by integrating cloud, managed and professional services into our overall solution mix, we are increasingly enabling our customers to transform their business, in support of their business goals.”

In its report, “IDC MarketScape: Asia/Pacific Next Generation Telecom Services 2011 Vendor Analysis,” IDC assesses the capabilities and strategies of 11 key telecom service providers in the Asia-Pacific region, based on a comprehensive framework and a set of parameters responsible for the delivery of information and communications technology services to enterprises in the near and long term.

Vendors are also evaluated based on their “next generation telecom services” capabilities within the enterprise segment in the region. The next generation services, as defined by IDC, include international IP VPN and Ethernet services, managed services (including cloud services), and professional IT services (excluding support services).

Considering the demand for cloud services, Verizon is rapidly transforming to “everything-as-a-service” delivery model that will put the power of enterprise-class solutions within the reach of every business.

Recently, Verizon also rolled out new capabilities for its online customer portal, the Verizon Enterprise Center, to respond to the growing demand for online enterprise service applications. The portal gives customers more flexibility and control over their reporting, analysis and billing inquiries.

The new features, announced in conjunction with Customer Service Week, October 3-7, offer more command and control to IT managers so they can more effectively order and provision Verizon services, monitor and troubleshoot network activities, and produce reports to help analyze and manage their communications expenses. The features are user-friendly, and are designed to improve customers' online experiences and Verizon's response times to customers' requests.