Telefonica Germany Implements Oracle Communications Order and Service Management 7.0

Oracle (News - Alert) Communications, a provider of solutions for the communications industry technology landscape, announced Telefonica (News - Alert) Germany has completed implementation of Oracle Communications Order and Service Management 7.0.

According to the company, the Oracle Communications Order and Service Management is its strategic platform for order management for the communications industry. It enables communications service providers to solve order management challenges by executing two different roles in the enterprise's end-to-end order lifecycle and they are central order management and service order management.

Some of the notable features of this platform are: integrated offer design with Siebel CRM and Oracle Communications product hub; productized integration over Oracle application integration architecture; dynamic order decomposition; centralized, multiservice order orchestration and execution; out of the box order change; management capability; integrated fallout management and trouble resolution with Siebel CRM; meta-data driven order lifecycle policies; and more.

Telefonica Germany, formed via the merger of Telefonica O2 (News - Alert) Germany and HanseNet supposedly deployed the Oracle platform to cater to its requirement for a central order management layer to unify disparate technologies that were causing fragmented customer experiences across Web, retail, partner, customer care and social media contact points and slow time to market for new products and services, impacting revenue and customer satisfaction.

Telefonica asserted that inheriting multiple disparate infrastructures and processes as a result of its recent merger led to systems that challenged its ability to quickly fulfill orders and bring new services to market. Oracle Communications' solutions will help it provide customers with a range of differentiated and commercially competitive service bundles in a faster, more efficient manner.

Officials with Oracle noted when streamlining business processes, reducing costs and revenue loss and meeting service level agreements, many operators overlook their offer design and order delivery processes. Using Oracle Communications Order and Service Management 7.0, Telefonica Germany will address all of these issues with one straightforward implementation.

In other news, PaymentOne Corporation, the pioneer in frictionless payment and carrier billing solutions, recently announced a direct carrier billing relationship with Telefonica Germany. Telefonica Germany is part of Telefonica SA (News - Alert), a leading provider of broadband and mobile services and the second largest carrier group in the world. The mpass system – driven by Telefonica Germany, Telekom and Vodafone (News - Alert) – enables merchants to accept direct carrier billed payments for virtual, digital and physical goods.