Sennheiser to Bring Noise Cancellation Headsets to Privacy-Focused Verticals

In sensitive, security-conscious markets like healthcare, government and finance, privacy and security or of top concern. However, ensuring privacy is about a lot more than simply keeping up with HIPAA regulations; it’s about ensuring the technology you use is up to the task of keeping sensitive information private in all scenarios. This includes headsets, according to Sennheiser, a manufacturer of premium headset and audio solutions.

Indeed, the company has introduced a new initiative to offer its premium noise cancelling headsets for vertical markets that prioritize customer data confidentiality. This primarily means healthcare, government, finance and legal environments in which customer service is often conducted via contact centers, while patient or customer data is subject to strict guidelines.

Initiatives like HIPAA and PCI (News - Alert) compliance standards ensure many businesses adopt strict compliance measures. In some instances, companies can be fined if patient or customer information is overheard as background conversation during a service call. According to Sennheiser, this is typically due to low-end headsets being used in an open contact center environment. Not only does this allow information to be overheard by other callers, sub-par audio quality on low-end headsets can lead to information being repeated by agents a number of times, increasing the potential for that information to be overheard.

Active in many markets, Sennheiser recently made its speakers available for new Microsoft Office 365 services.

“We’ve all been in the situation where, upon calling a customer service number, we inadvertently become privvy to another customer’s information, simply because we can hear other agent discussions,” said Bill Whearty, vice president of sales and marketing, CC&O, Americas, Sennheiser Electronic Corp. “Many of us have also been forced to reiterate sensitive information in a public setting because an agent can’t understand our responses. This is the mark of a poor quality headset, and it’s unacceptable in an environment where the end-user’s information needs to be protected, by law or otherwise”

Sennheiser’s portfolio of award-winning headsets offers top-quality noise cancellation, voice intelligibility, comfort and durability, making them an ideal choice for any contact center.

“We urge dealers and end-users in these highly-regulated industries to understand how vital a high-performance headset is to maintaining their customer’s confidentiality—and to honoring their own security compliances,” added Whearty.