infoTECH Feature

November 10, 2015

San Francisco Public Defender's Office Adopts NAKIVO VM

The San Francisco Public Defender’s Office has worked to defend San Francisco citizens in court for more than 90 years. To conquer the headaches associated with its previous virtual machine (VM) backup system, it recently adopted the NAKIVO Backup and Replication software that intends to act more properly in protecting the office’s VMware environment.

The Public Defender’s Office hosts a number of different data types and handles many functions. In addition to the top priority of protecting sensitive client information, it also manages DNS requests and a mail server. Rene Manzo, the senior information systems engineer at the Public Defender’s office, commented on the importance of its virtual machines.

“We have virtualized all our mission-critical systems,” Manzo said. “While our VMs run some regular infrastructure servers such as DNS, Active Directory, and Exchange, they also host sensitive information, such as client privileged data, court data from the judicial system, permanent data access, and paperless (electronic) file access.”

Since its high number of VMware VMs (about 100 in total) handle such sensitive and important information, it is essential that original data can find a home in redundant servers. This was partially the job of the office’s previous VM management system, but Manzo indicated that it was always unable to complete one request or another. Often, it would fail to complete backup jobs, and it never worked when an individual wanted to initiate a support request through the office’s website.

NAKIVO entered the picture with its Backup and Replication software that improved the entire system’s functionality at a reduced price than the previous management tool. Manzo further stated that the download of the new software was easy to install and use. It does not require the creation of a new Windows server and worked right out of the box. NAKIVO even provided support during the office’s trial run.

Overall, this switch should make the lives of all office workers and citizens easier. It also has the potential to save the city money by handling request more efficiently and on time.




Edited by Kyle Piscioniere
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