It is essential for enterprises to support their operations with networks that are consistent in their reliability and speed – wasted seconds due to downtime translates directly to a loss of revenue. A network that can diagnose its own problems may seem out of reach, but the latest announcement from NetMotion, a developer of mobility management software, says it has done just that.
The new NetMotion Diagnostics software can operate in tandem with NetMotion Mobility, the company's virtual private network platform, or as a stand-alone application. In either case, Diagnostics can provide analysis of VPNs to automatically determine what may be causing connection problems within enterprise networks. The announcement suggests that this is the first self-diagnosing mobile VPN software because it places diagnostic tools in the hands of mobile enterprise workers and gives IT departments necessary information they need to resolve network issues. John Knopf, the vice president of product management at NetMotion Wireless (News - Alert), spoke about the issues that face enterprises and the benefits of using Diagnostics with Mobility.
“Slow and unreliable mobile connections are the most common problems our enterprise customers deal with on a daily basis,” Knopf said. “Companies are making significant investments in wireless access and mobile solutions, and they need their employees to be able to access their corporate resources wherever they are for those investments to pay off. Our solution eliminates frustration and guesswork in troubleshooting connection problems.”
Mobile workers can use the Diagnostics application to initiate a series of pre-configured tests which can determine the cause of their slow or dropped connections. Diagnostics analyzes local area connections, network routers, company servers, and other applications that may reveal the root of users' problems. Furthermore, instead of forcing mobile workers to contact IT themselves, Diagnostics can automatically notify IT of network problems through the software's platform or through SMS or email.
What this means for enterprises is that they can expect faster problem resolution due to a better transfer of information to IT staff. The quicker IT knows about issues, and the more accurate information IT staff has to handle issues, the more efficient their troubleshooting efforts can become. As a result, enterprises should experience less downtime when routers or servers malfunction, and their employees, as a result, can concentrate on their own work without having to worry about the state of their networks.