infoTECH Feature

October 23, 2014

Halcyon Releases Password Reset Manger for IBM i Users

Halcyon Software recently announced that it had released Password Reset Manager (PRM) for IBM (News - Alert) Power Systems Servers running the IBM i OS. The solution will allow trusted users to change passwords without bothering support staff.

Raleigh, N.C.-based Halcyon Software, Inc. has additional offices in the U.K. and Australia. It develops multi-platform systems management software for Windows, AIX, Linux and IBM i, as well as Enterprise Console apps for Android (News - Alert) and Apple.

The software solutions it develops for IBM i replace the work of computer operators. SLA reporting, FTP and TCP/IP monitoring, performance monitoring and job scheduling are a few of the tasks it performs.

PRM is designed to save time support staff spends assisting users with password issues. Allowing trusted users to go through a process similar to a password reset on an Internet site is simple to understand and, according to Halcyon, reduces call volume to help desks by up to 30 percent. It also reduces the downtime users spend waiting for help, allowing them to resolve the issue themselves and return to work sooner.

Users who need to change passwords answer questions in order to proceed. These questions come from either a default set provided with the solution or can be custom generated. PRM also includes a tool produces reports about password reset attempts for auditors.

Halcyon makes PRM available for download as a 30-day trial free of charge. Another way to see how the software works is to request a demo from a technical consultant, who then gives a 30-minute walkthrough of how the product works.

Mainframes and minicomputers like the ones that run IBM i have been lost in the shuffle from PCs to mobile devices to the cloud. Interestingly enough, an article from ZDNet points out that many of these computers are still in use by large corporations and government agencies. They have to deal with the same support issues that help desks have always had to deal with.

PRM, although a pretty mundane utility, is valuable for the millions of man hours spent on support tickets to reset passwords that it saves. Computers are all about productivity; mundane support issues should not be allowed to undermine that. 




Edited by Maurice Nagle
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