Although the rate at which new technology is being invented is dizzying, the application of said technology is not always smooth sailing. Issues with compatibility and the inability for companies to come together to standardize the products and services they will be offering consumers has always been a stumbling block. This has always presented challenges in the industry, which is somewhat puzzling considering some very smart people are at the helm of the companies producing these technologies. A recent discussion held by Axios Systems (News - Alert) concluded IT leaders must deliver service improvement and cost reduction in order to make the technology readily available globally across a wide range of industries.
Axios Systems delivers enterprise-class Service Management Software and IT Asset Management Software globally to organizations across all industries. In the discussion that was held in Düsseldorf, Germany, the focus was to provide solutions on how IT managers can meet the challenges of improving services while at the same time reducing costs.
Addressing the German market, Axios cited an IDC (News - Alert) research it sponsored which showed 80 percent of leading German organizations have been operating with an IT Service Management (ITSM) solution in the past three years, while there was a 33 percent increase in the adoption of ITSM software in 2014.
The Axios ITSM software is purpose-built and designed to transform IT departments into profitable business-focused customer service teams instead of technology-focused cost centers. By delivering an out-of-the-box solution, the platform provides a fast and less costly enterprise-class ITSM solution support of IT services to allow multichannel offering capability to their customers.
The research highlighted new set of challenges German IT managers and professionals face. Even though more than 50 percent stated their goal for the next 24 months was to improve service delivery, 45 percent of IT decision-makers also said they need cost saving measures during the same period, a conflict of interest that must be addressed by looking at innovative technology that is already available in the market place.
"Mobility requires a flexible access to the ITSM tool. Through the use of smartphones and tablet PCs, communication and work processes can be handled quickly and efficiently, regardless of location," said Gerald Haberecker, head of sales for the DACH area at Axios Systems.