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January 10, 2014

Large Organizations More Often Use Analytical Tools to Measure IT Performance

It should come as little surprise that large organizations more often use analytical tools than smaller ones to monitor and measure IT performance.

A recent survey released by Continuity Software showed that 57 percent of large organizations use analytical tools to monitor and measure IT performance goals. That compares to 29 percent of small companies using analytical tools.

The use of analytical tools helps businesses make operational improvements, too.  In fact, of the organizations which use analytical tools to measure IT performance, some 69 percent can “transform all or most insights into improvements,” the survey said.

The survey included businesses in financial services, healthcare, manufacturing and the retail sector. The online responses came from 90 IT pros.

It was also revealed the cloud “lags far behind” when it comes to measurement and monitoring, according to the survey. The survey also said that only 14 percent of the organizations surveyed track performance key performance indicators (KPIs) for a cloud environment. The percentages work out to between 49 percent and 71 percent in other parts of the IT infrastructure.

"Few would argue that business organizations that deliver IT operational excellence enjoy a distinct advantage over their competitors," Doron Pinhas, CTO, Continuity Software, said in a statement. "As this survey reveals, organizations that are successful in achieving this goal invest in measurement and analysis of KPIs and are able to transform the collected insights into immediate actions."

Also, the survey showed that 43 percent of the businesses never analyze configuration consistency in the cloud. In addition, it was found to be between 13 percent and 17 percent in other areas of the IT infrastructure.

"It is also interesting to note that while the push to move data and applications into the cloud continues to escalate, most cloud infrastructure remains under-monitored, and consequently at great risk of unplanned downtime and service disruption," Pinhas  added.

The survey revealed that 40 percent of businesses questioned said better measurement and analysis tools are the “most effective means for achieving operations excellence, followed by tools to detect cross-domain IT configuration issues (22 percent) and tools to enforce IT best practices (19 percent).”

In addition, the survey showed that 89 percent of the businesses measure uptime across most or all IT domains; 66 percent measure performance and 51 percent measure the number of open issues.

Edited by Cassandra Tucker

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