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January 09, 2014

Telecom New Zealand Selects IT Service Management from BMC Software

Telecom New Zealand (News - Alert), a provider of voice, data and mobile services in Australia and New Zealand, has selected BMC Software, a provider of IT automation and integration solutions, to streamline the management of its network of mobile devices.

The telco implemented BMC Remedy, the IT service management (ITSM) software, to meet the demands of larger network device management requirements following the major strategic shift.

BMC Remedy helps companies manage their enterprise software licenses, provide a rich and contemporary self-service experience, control their portfolio of IT services, and more. It gives the flexibility to choose the right delivery method for the organization.   BMC Remedy simplifies current application mapping processes with minimum customizations. These processes are ITIL ready.

BMC Software (News - Alert) also helps the telco automate the discovery of physical and virtual server     environments, networking devices, and for automated application mapping through the use of BMC Atrium Discovery and Dependency Mapping (ADDM) tools.

Telecom New Zealand is focused on delivering digital services, including a richer multimedia experience, entertainment content, advanced communications capabilities, and IT services -- all over its network and through the Cloud.

As part of its expansion strategy, Telecom New Zealand began implementing Remedy last year specifically to support internal IT projects. The company now plans to extend its use to Tier 2 information management processes throughout 2014.

“We were working under a very short timeframe, as we were onboarding or insourcing most of our IT support against a tight contract deadline,” said Noel Agnew, senior solution architect, Telecom New Zealand. “Fortunately, we were able to take the BMC Remedy product out of the box, adapt the necessary processes, and just pick it up and run it. It was brilliant. It just worked.”

In a recent development BMC Software launched BMC MyIT 1.5 with new OS expansions and a new HTML 5 universal client supporting mobile, desktop and laptop devices.

MyIT 1.5 also delivers native Android (News - Alert) support, a wide array of new self-service features, enhanced language support, and fast and convenient integration with BMC AppZone for enterprise app store access.




Edited by Alisen Downey
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