Alteva (News - Alert) Inc. announced that it has received a contract from Jimcor Agencies to deploy Alteva’s Unified-Communications-as-a-Service (UCaaS) package for the building up the latter’s disaster recovery and business continuity application infrastructure.
Jimcor Agencies first deployed Alteva platform when the East Coast was badly affected by Hurricane Sandy. Alteva’s hosted VoIP telephony allowed Jimcor Agencies to route all its calls to safer locations, where these calls were answered by the staff working out of alternate business sites. The seamless handling of both inbound and outbound calls allowed Jimcor Agencies to put up a normal situation on the business front.
In a release, Bill Birnie, Executive Vice President and CMO of Alteva, said, “In the aftermath of such a devastating disaster as Superstorm Sandy, it is a pleasure to hear our customer say they were able to continue to conduct 'business as usual' by leveraging the many features of Alteva's UCaaS deployment. Disaster Recovery and Business Continuity are things both Alteva and Jimcor are passionate about. As such, Jimcor will be Alteva's presentation partner during the annual Society of Telecommunications Consultants Conference in October. We're looking forward to presenting with Jimcor and to further discussing how Alteva's UCaaS solution provided the critical tools necessary to conduct business during extreme conditions.”
Following the success of the first phase of deployment of Alteva's UCaaS suite, Jimcor Agencies extended the contract to revamp their complete disaster recovery framework by deploying Alteva’s solutions across organizations. During the first phase of deployment, Alteva’s customized Desktop Sharing and Instant Messaging facility enabled Jimcor to efficiently handle the high volume of incoming calls for insurance related queries.
Speaking of the development, Jim Morris, IT Manager at Jimcor Agencies, said, “Without Alteva's UCaaS and VoIP phone system, Jimcor would not have been able to serve our clients and insured at the level of professionalism and responsiveness in which we pride ourselves.”
Jimcor Agencies is engaged in delivering General Agent and Insurance Wholesale related services with a footprint across 150 admitted and non-admitted sectors in the market.