Electronic Environments Expands at Fever Pitch

Established in 1986 with the underlying mission to support data center and telecom critical infrastructure via its heating and cooling systems, Electronic Environments caters to major players within the telecommunications space, such as Level 3 and LightTower, as well as a variety of other Fortune 500 to 1000 companies that operate multiple data center locations.

I recently had the chance to speak with James Harmon, president of Electronic Environments Infrastructure Solutions (EECNY) at the Telecom Exchange event in New York City where he told me, “We opened our New York office five years ago in Glendale, Queens in order to better support metro areas within the state as a whole. And actually Hurricane Sandy has helped us to spawn more growth related to a higher amount of incoming phone calls.”

When taking a closer look into the products or services that are typically highlighted for being most successful with customers, both the company’s generators and HVAC offerings are touted as  “two elements of infrastructure that everyone has and needs with lots of moving parts,” Harmon commented.

While a high level of customer service is delivered via EECNY, when a client base isn’t fully satisfied your business will surely feel the associated ramifications. He added, “Customers speak with their feet, meaning if they aren’t happy with you they leave.”

Yet, it look as if the organization is continually doing something right as its customer retention rate is very high, coming in at the 98 percentile. Harmon went on to say, “Once we attain a customer, we try to form a partnership with them in a sense so that they understand our capabilities and can leverage our strengths. When we truly understand what their goals are, we can provide the best service to them.”

While building a loyal customer base is key to the ongoing success of any organization, Electronic Environments isn’t safe from various challenges. For example, some manufacturers have introduced proprietary software and in turn, the company has seen both pros and cons. While it prevents it from doing some service on equipment, it has forced the firm to form a closer alliance with OEMs which ultimately benefits the customer because “we now have a stronger relationship with the manufacturer and in the end can provide a better solution at a more competitive price,” he stated.

And while breaking down these barriers is vital to Electronics Environments, keeping its competitive edge is also important. It does this through multiple ways, including powering a comprehensive nature of services and ensuring every element of the data center works properly.

Harmon commented, “When a customer calls us, we have just to make one phone call to resolve their issue. Thus, it’s really ‘one throat to choke’ since we take full ownership and responsibility for our equipment and systems via an interactive approach.”

Looking ahead, we can expect to see continued growth from the business, better service delivered directly to clients, and last but not least more innovative solutions that are energy efficient and eligible for utility rebates so the ROI for customers is enhanced significantly.

“Right now we are viewed as a single source solution of mission critical data and telecom systems and over time, we will remain just that,” Harmon concluded.