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February 14, 2013

The Changing Face of IT

Call centers all over the world are hiring up to hundreds of agents as the industry continues to rapidly expand; however, in the IT field, it seems that the opposite is happening. As the technology industry evolves and changes faster than the speed of light, it is becoming difficult to define what their actually role is in a company.

This has recently become an increasing problem for companies that are looking to hire an in-house IT technician, especially for the Sacramento Technology Group (Sactech), a technology service company.

According to John Riley, vice president of Sactech, as IT continues to change, small to medium-sized businesses (SMBs) are having a hard time deciding whether they need an in-house technician rather than continuing to use a consultant or consulting company. Although there is talent available, the tasks that need to be done are not quite understood by these sized businesses. With new inductions like the cloud, this changes the whole operation of server functions since, essentially, there is no server.

By taking a quick look at the CrunchBoard pointed out by CBS, there is an array of IT job listings such as software engineer, product specialist, investment associate, data engineer and software developer, and also just as much technicians to fill these goals. For businesses, the most difficult part of hiring a technician has changed, as there is now an overabundance of qualified resumes. And now, there is a lack in understanding what exactly is needed.

Since IT roles are taking a long time to fill, Riley advises companies to readjust their needs, as the position may need more than one person to fill. 

The role of IT has a new face – in fact many faces – so it is important for businesses to be knowledgeable of all the technological components of its operations when hiring a technician or consulting company.




Edited by Allison Boccamazzo
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