Prison.us.org announced today it is experiencing a lot more growth this year, and customer demand has skyrocketed. To keep up with the growing customer base, the company has planned a line of actions in addition to adding several new servers and new backup stations, and having some of the data processed virtually through the cloud.
Company spokesman Josh Fraser (News - Alert) said that they have experienced a lot more growth in 2012 than they expected. “That's great for our company, but not great for our IT infrastructure. So, now we have to upgrade to be able to handle the growing demands on our systems.”
Fraser pointed out that the unexpected influx of new customers has caused delays in providing people with the reports they’ve purchased, resulting in some website downtime which the company is obviously not happy with.
“A given IT infrastructure can only handle so many customer requests at once without slowing down or causing other glitches,” Fraser said. “Our customers shouldn't have to put up with that. So, we need to find a way to handle the increased traffic smoothly.”
Prison.us.org is now pursuing a huge investment in its IT systems to live up to customer expectations. The company has also recruited a dozen new IT professionals to get these new systems up and running as quickly as possible.
Recently, the company announced that starting the first week in February, it’ll have an outside auditing firm monitor its customer service in order to find new avenues for excellence. The move is in response to some customer service problems the company experienced in December and January because of a glitch in its customer service software, the company said.